Replace the control panel
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f
SOURCE: Konica Minolta Bizhub C450 touchscreen doesn't work
You need a new touch screen panel or I/O cable, they are fairly expensive if you don't have a service contract with your Office Printer supplier. Recently just replaced one a few months ago.
Touch utility button then on the touchscreen hit in the following order User Settings, printer settings, print reports, configuration page, and the start button
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