My paper tray won't load paper. I hear the rollers rolling but nothing happens.

Are the springs missing from underneath the tray? The paper tray is spring loaded and is released as the pickup roller turns.

If nothing happens no carrier movementor paper feed you probably have a bad keyboard.
If the carrier moves but no feed the index motot may need to be lubed.
If the roll moves but the paper dosen't you may have debris on the paper tray or bad lower fed rolls.

DickyO

I don't know what printer you have, but this applies to all printers. The first paragraph is just for inkjets. The the whole is related to laser printers.

85% of paper jams are caused by worn rollers. The rubber treads in the rollers wears down, making them smooth, so they won't pick up the paper. Sometimes, they are aged, which also gives them a smoother rounded texture, causing jams. The quick fix is to liven up that roller with a mixture of alcohol and soap. Damp a rag with the solution and wipe the rollers clean with it. That's make them more pliable and the paper jams will cease.

Metal Tab Separation- Pull out your paper tray and examine either end where the paper sits in. If any of the corners are held down by metal tabs, this is your paper feed system. Chances are, you only have one rubber roller or one set of rollers arranged along side of each other. Reach in where the tray goes and feel up. You should feel some rollers. They might be completely round, or they might be shaped like a half moon. Clean whichever part of them you can with the solution, and this should stop your paper jams. It might be necessary to turn them, but don't force them if they don't move freely.

Pickup Roller and Separation Pad-

If your printer uses this paper feed system, you should see a small piece of flat or slightly curved rubber or cork. It would be towards the end of the paper tray, or deep inside the paper loading cavity on top loaders. This 'separation pad' rubs against the paper feed roller, so if you find the pad, you've found the roller. Clean it and your jams should stop.

Three Roller Paper Separation System- Pull your paper tray out, and look for a roller on either end of it. If you find one, clean it. Then look inside the printer where that roller would rest with the paper tray inserted. You'll find another paper roller there. Clean this one also. Finally, look further back or closer to the front of your printer (depending on which way your paper feeds) to find another roller or set of rollers. Clean all of these, and your paper jams will go away

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

I had the same problem for a few days. The paper only makes it a couple inches through the last rollers entering the output tray and the rest of the paper forms pleats like accordian bellows. This started to happen nearly every time. Changing the paper, toner and drum as well as cleaning do not help. Lift the scanner, which covers the output tray, and watch to see that the rollers at the back of the tray are actually turning when printing. If they are turning, then the paper should come right through into the output tray without forming pleats. You can push down on the four spring loaded bottom rollers at the back of the output tray to check that they will let paper through. My printer stopped making the pleated sheets.

To prevent misfeeds and to make sure your pictures look their best, we recommend that you keep the feed roller clean. IMPORTANT: Unplug the power before cleaning the feed rollers.

1. Unplug the AC power cord from the power outlet.
2. Remove the paper tray from the printer, and leave the paper tray door open. IMPORTANT: Do not use cotton or cotton swabs to clean the feed roller.
   
3. Lightly moisten a lint-free cloth with water.
4. Use the moistened cloth to gently wipe clean the surface of the feed roller. Advance the feed roller with your thumb as necessary, and continue cleaning.
5. Let the feed roller dry fully before plugging the AC power cord back into the power outlet.
6. Insert the paper tray into the printer, then press the Print button to resume printing.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

please check after you load paper on the paper tray and push it into the machine, should hear a click sound, if you don't hear that sound, that means you need to buy a new printer and that's no way to fix.
If you are able to hear a click, then please try to clean up your printer and check all paper loading rolls. if so, please replace it.

Um I don't know what the other guy is saying since your paper jam has nothing to do with where he is telling to look...

From the service manual:

Error 241 subcode 10:
Page was not properly picked from tray 1.

Possible Causes:
Failure to feed possible causes include:
• Edge locking
• Worn or contaminated pick tires
• Overfilling of tray past the fill line.

Action:

Fan media.
Turn media over.
Reduce amount of media loaded in tray 1.
Replace pick tires.*

To replace pick tires:

Integrated tray autocompensator pick roll assembly removal

1. Remove the integrated tray, and look underneath the printer for the autocompensator arm. Pull the arm
down.



2. Press on the end of the tab (A) and pull the pick roll off the arm. Repeat this step for the pick roll on the other side. Next, gently release the autocompensator arm. Discard the used pick rolls.



Installation
1. Remove the new pick rolls from their packaging.
2. Pull the autocompensator arm down. Locate the recessed area on the pick roll, and align it with the tab on the arm. There are two arrows on each pick roll. Make sure the bottom arrow faces you as you align the recessed area with the tab.



3. Push the pick roll onto the arm with the tab aligned. Repeat this step on the other side to install the other pick roll.



4. Gently release the autocompensator arm. Insert, integrated tray.

Thanks and please take a moment to rate this solution as fixya.

Roll the large gray roller backwards a few times,

The BRACKET that holds the roller may be broken,

Dirty rollers? I had the same problem and think the rollers are no longer sticky enough to pick up the paper due to a coating of dust... maybe cleaning the rollers would work?

take out all the paper from the loading tray, and press down on the inside of the tray 4 or 5 times, and put a sheet back in. There seems to be a physical irregularity with all 2300DL printers that causes this problem