I've had my reader/writer since 1995. Ran it on both desktop and laptop. Both on PC and on a Mac running Fushion. It's been used on Windows 95/95/XP. Ran it on both desktop and laptop. Both on PC and on a Mac running Fushion. Never had a problem with it until last year. When trying to upload or download information on the reader card I kept getting the Communication Error/Serial port error message. At some point I remember finding an upgrade for the reader writer from Version 1.0 to ?.. but I'm not sure whether I did that before or after the problem, because since I connect (always have) with a serial to usb connection I attibuted the problem to a bad cable. I got a new cable and it started working for just a bit and then only after a very short time I started getting the message again. I really need the program to work as I can't afford an upgraded machine (wish I could). I thought maybe it's the serial cable that goes to the reader/writer but I can't find a parts source for it or even a new box. I've also noticed that alot of the posting were around the same time so I wondered also if maybe some microsoft security update has screwed with the installation software. Anyway I hope someone can help. Or send me the money for a new machine. It basically renders the embroidery part of the Janome 9000 as useless.
I am having the same problem with the Customizer 2000. Worked before but now I get a "communication error". I'm thinking the problem is with the cable. You mentioned you got a new cable. Can you tell me what kind you got and where you got it? I don't know what else could fix the problem. Thanks for your help. I wish I could help you.
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I used a cable from radio shack. Serial to USB Adapter Cable. The last one was Gigaware and cost about 30.00 bucks. After further investigation I decided it was not that cable. I couldn't find a replacement cable that actually goes to the reader/writer box. I did find where I could order a new box for about $1000.00. So I decided if I was going to spend that much I would look for a low end machine to replace mine. Got one for around 1350.00 and plan to upgrade in a year. I love my Janome and there is a MC350E..which is just an embroidery machine. Since my 9000 still works I can use it for sewing. Of course, I actually ended up purchasing a brother innovis 1200 that sew and embroiders also. I just wanted to try a little something different. I still love my Janome. I wish I would have gotten the MC350E.
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