How to retrieve numbers dialed
Enter the model of your VTech DECT 6.0 phone into the search box at http://www.vtechphones.com/support/general/manuals to download a copy of the manual.
SOURCE: can't retrieve voice-mail?
Most voice mail services require you to dial your own # to retrieve VM. Mine does not require me to use my area code. Yours may or may not (depending on your service provider). You may need a passcode to get into it the first time (maybe not). Your passcode will either be - the last four digits of your SS# or a four digit passcode that will be listed on your monthly bill. However, once you are in you can change your preferences. You can even set it so that you don't need a passcode at all when calling from that #. Only problem with setting it that way is you can't check your messages when calling from any other #.
Hope this info was helpful. Good Luck!
SOURCE: The entry of the phone
Is the phone actually connecting to the phone line? You can enter a number and tell it to dial, and the phone will, but if you never got a dialtone the call won't go anywhere. If you press the TALK button, do you hear a dialtone? If not, you'll need to check the base unit connection to the phone line. The cord may have come loose at one of the ends, or some problem has occurred on the phone line. Maybe another phone in the house isn't properly hung up.
If you do get dialtone, make sure you're dialing a complete number. Maybe one of the numbers isn't being entered, and the phone line is waiting for the rest of the numbers. This is actually unlikely, since if you are connected but don't place a call after some time, an error message comes from your service provider.
You can also try re-registering the handset. If it's not communicating properly with the base, this will usually get it going.
Then, if other handsets are working and this one doesn't, it's just an electronic failure of some kind in the handset. If it's still covered by a warranty, let Vtech fix or replace it. Otherwise you'll need to purchase a replacement or see what service options are available.
REMOTE ACCESS
This section explains the remote access process for use with any touchtone
phone.
1. Dial the phone number for the answering machine.
2. After the answering system answers, press any numbered key on the
touch-tone pad to bypass the outgoing announcement, or wait until
the announcement finishes.
3. Enter the security code after you hear the tone.
4. Follow the voice menu to use the answering machine's remote functions.
The remote feature enables you to perform the following functions:
To Press this button
Review message 1
Play back messages 2
Stop message play back 2
Erase message 0
(during message playback)
Skip message 3
Turn off/on answerer 4
Review voice menu options 7
No valid dialing tones for 15 seconds will hang up the telephone line.
You can get the manual on the link below if you need page 31.
http://www.home-electronics.net/USER-GUIDES/26976_DOM_ES_CL_IB.pdf
Good luck
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