Hi sotomayorlaw , I want to help you with your problem, but I need more information from you. Can you please add details in the comment box?Hi sotomayorlaw , I want to help you with your problem, but I need more information from you. Can you please add details in the comment box?
Somehow scan setting got changed. someone told me it was a timer setting. I changed it and it worked, I had to get new hard drive on my computer and then scanner stopped working. i changed so many setting i cant remember how it was before. Hope you can help!Somehow scan setting got changed. someone told me it was a timer setting. I changed it and it worked, I had to get new hard drive on my computer and then scanner stopped working. i changed so many setting i cant remember how it was before. Hope you can help!
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Yes, but I don't see any actual paper jams. I have a Vista O/S and I've been reading that that might be the problem; the 2840 scanner driver is not compatible with the Vista O/S and HP hasn't produced a solution yet. I appreciate your efforts, thanks.
This document applies to all HP product models.
Issue
When the product is turned on or in the middle of an operation, an
unexpected noise occurs, such as clicking, thumping, or grinding.
Blinking lights and error codes might accompany the noise.
NOTE: Noises can be caused by a number of things.
This document focuses on isolating, identifying, and resolving known
causes of product noises.
Solution
Noises are subjective and can be difficult to describe. Some noises are
normal to the operation of the product and might include the following:
The product might make humming and buzzing sounds as
the carriage moves around on the right or left side of the product
while cleaning the ink cartridges. This is normal when a product is
turned on, before and after printing, after a product has been on
standby for some time, after replacing an ink cartridge, or in the
middle of a large print job.
During a print job, the movement of rollers, gears, carriage, and paper (paper feed and ejection) creates some noise.
During a print job, if the product is printing in the fast or draft
mode, the noise level might be higher than when using the best or
normal mode.
At the end of the print job, a louder clicking noise occurs as the paper is pushed to the output tray.
At the end of a print job, a noise emanates from
the left or right side of the product as the pens are capped. The
product might try to do this a couple of times.
Abnormal noises are a symptom of a problem. The most accurate way to
determine the origin of a noise is to isolate where it comes from and
when it occurs. Use the following steps to try to isolate the noise
issue.
NOTE:
Error codes might indicate the source of the noise. Make a note of any error code or blinking lights that appear.
Step one: Check for loose or broken parts
Raise the cover of the product.
Check inside for loose or broken parts.
If there are broken parts, the product needs to be serviced.
Step two: Make sure that accessories are installed correctly
Press the power button ( ) to turn off the product.
Remove the power cord from the back of the product and unplug the power cord from the power source.
Check any accessories (duplexer, envelope feeder,
automatic document feeder (ADF)) to make sure each is installed and
seated correctly.
Plug the power cord into the back of the product and plug the power cord back into the power source.
Press the power button ( ) to turn on the product.
If the noise still persists, remove each
accessory one at a time to try to determine if the noise is associated
with a single accessory or a combination.
If the noise stops when a specific accessory is
removed, that part might need to be replaced. If possible, exchange the
accessory with a known good one or a new one to determine if the noise
is associated with the accessory.
NOTE:
If the product is fully functional with the accessory in place, the noise might be normal.
If the noise persists, proceed to the next step.
Step three: Check connection with computer Turn off the computer
to determine if the computer is the source of the noise. If the noise
persists, proceed to Step four. If the noise stops when the computer is
turned off, try to isolate any issues with connectivity:
Press the power button ( ) to turn off the product.
Disconnect the USB cable from the product.
Unplug the power cord from the wall outlet and from the back of the product.
Wait a couple of minutes to allow static to be discharged.
Plug the power cord into the wall outlet and plug the power cord into the back of the product.
Connect the product to a different USB port.
Turn on the computer.
Press the power button ( ) to turn on the product.
If the noise persists, service the product.
Step four: Check for a paper jam
Paper jams can prevent the internal components of the product from moving, which can create unusual noises.
Press the power button ( ) to turn off the product.
Disconnect the power cord from the back of the product.
Remove the rear access door.
Remove any paper that is inside the product by pulling it out through
the rear access door and then securely replace the rear access door.
If a paper jam cannot be removed from the back of the product, raise
the product cover, carefully remove the paper jam from the front of the
product, and then lower the cover.
NOTE:
Remove any paper jam carefully as it is possible to damage the product when removing a jam from the front of the product.
Reconnect the power cord to the back of the product.
Reload the paper in the paper tray.
Press the power button ( ) to turn on the product.
Try to print. If a jam is cleared and the product prints, but the noise persists, proceed to the next step.
Step five: Make sure that the carriage moves freely
Press the power button ( ) to turn off the product.
Disconnect the power cord from the product.
Make sure that the ink cartridges are locked into the carriage and have
not come loose. Also make sure that there are no obstructions under or
around the carriage to prevent it from moving.
Close the product cover and reconnect the power cord.
Press the power button ( ) to turn on the product.
If the noise persists, proceed to the next step.
Step six: Plug the product into a wall outlet
If the product is plugged into an uninterruptible power supply, that source might make a beeping or whistling noise.
Unplug the power cord from any power strips or surge protectors.
Plug the power cord directly into a wall outlet instead.
Press the power button (
) to turn on the product. If the noise persists, proceed to the next
step. If the noise stops when plugged directly into a wall outlet, the
power strip or surge protector might not be allowing sufficient voltage
to reach the product and might need to be replaced.
Step eight: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.
You need to replace the document feeder motor the gears on the motor shaft are split and slipping. New motor is 12.72 at http://www.compassmicro.com/parts2.cfm
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Apparently the printer detects paper in the automatic document feeder input. Mostly detection is done using a tiny switch or light sensor. Remove all paper and look if there are any pieces of paper or paper dust in the paper feeds. You can also try to use a vacuum cleaner with a small tube or a compressed air duster to clean off any pieces of paper or dust.
This problem occur due the DF is not detecting the Orginal size.
Check the Size detection sensor,located when u open the ADF cover u can see, Clean the sensor by blowing.
No, you can't reset. You'll need a tech.
Here's what the manual says:
Symptom (SC101)
- Exposure lamp error
- The standard white level was not
detected properly when scanning the
white plate.
Possible Cause:
? Exposure lamp defective
? Lamp stabilizer defective
? Exposure lamp connector defective
? Standard white plate dirty
? Scanner mirror or scanner lens out of
position or dirty
? SBU defective
Don't be mad, but it never hurts to ask if you've checked the following...
Made sure that the printer has not been set to use legal or A4 paper in tray 1. You can set this through the options listed in the menu map on the printer display.
Have you checked that the Word document is not setup in the "normal.dot" or in the document itself to use A4 or legal as the default paper type.
Is the small paper resize lever in tray 1 pushed flush against the 8.5x11 paper in the feeder so that it detects properly.
Less obvious...
Did you make sure that the print properties are not setup with the wrong tray configuration...i.e. listing a duplexer when one is not present, additional trays, or a feeder?
If the answer is that you have done all of this and the issue has not been resolved, I would try looking for obstruction above the primary feeder tray, in the gear assemblies in and around the bottom of the printer and the tray, or around the paper sensor. (a small plastic lever in the front of the tray.
I just upgrated my Vista system as recomanded, and after that I am not able to scan documents, getting the messGE " NO PAPER IN THE DOCUMENT FEEDER " on my all in one laiser jet 3050
Hi sotomayorlaw , I want to help you with your problem, but I need more information from you. Can you please add details in the comment box?
Somehow scan setting got changed. someone told me it was a timer setting. I changed it and it worked, I had to get new hard drive on my computer and then scanner stopped working. i changed so many setting i cant remember how it was before. Hope you can help!
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