What is a key comppnents of any brand experience is the quality of customer service and support

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Well in marketing its kinda what You might call strategy management.

Product
The product refers to all of the features, advantages and benefits that your customers can enjoy from buying your goods or services. When marketing your product, you need to think about the key features and benefits your customers want or need, including (but not limited to) styling, quality, repairs, and accessories.
You can use research and development to inform the development of new products in your business.
Price
This refers to your pricing strategy for your products and services and how it will affect your customers. You should identify how much your customers are prepared to pay, how much mark-up you need to cater for overheads, your profit margins and payment methods, and other costs. To attract customers and retain your competitive advantage, you may also wish to consider the possibility of discounts and seasonal pricing.
Learn more about pricing your products.
Promotion
These are the promotional activities you use to make your customers aware of your products and services, including advertising, sales tactics, promotions and direct marketing.
Learn more about promotional activities.
Place
Place is about getting the products to the customer, and includes where a product or service is made, sold or distributed.
You can set yourself apart from your competition through the design of your retail space and by using effective visual merchandising techniques. If you are not a retail business, place is still an important part of your marketing. Your customers may need a quick delivery turnaround, or want to buy locally manufactured products.
If you are starting a new business, finding the right business location will be a key marketing tactic.
People
People refer to the staff and salespeople who work for your business, including yourself.
When you provide excellent customer service, you create a positive experience for your customers, and in doing so market your brand to them. In turn, existing customers may spread the word about your excellent service and you can win referrals.
Give your business a competitive advantage by recruiting the right people, training your staff to develop their skills, and retaining good staff.

It's basically what they give to students to help run buissiness.

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