After I enter my password, the Windows gretting tone and picture comes up as normal and then all it shows is the mouse arrow and a blank blue screen. The arrow will move but there is nothing on the screen to point it too.
Solutions to Troubleshoot Toshiba Laptop Blank Blue Screen:
Solution 1: Scan for Malware
When dangerous malicious software bugs your system, you can have a blank blue screen. The harmful file might be hidden somewhere in the Windows Kernel. Scan your PC thoroughly to get rid of such software.
Solution 2: System Restore
When a couple of Blue Screen appears, restoring your system to the original state is the best idea. Perform a System Restore to bring back your Windows Software to complete new state.
Solution 3: Resolve Hardware Issues
Faults in hardware may trigger the blank blue screen problem. Check your computer's memory to look for issues within the hardware. Sometimes overheating may also give you such error.
Solution 4: Boot System in Safe Mode
Whenever you try to start your PC, if you receive blue screen, it is better to boot your system in Safe Mode. In Safe Mode, your system will only have the access to important drivers.
https://www.toshibasupport365.com/blog/how-to-solve-toshiba-laptop-blank-blue-screen
You may need to restore the computer. any questions you can email me at [email protected]
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