Dear Sir,
I have problem with this Konica minolta bizhub 350, is like the user used to scan document on this machine (which ofcourse have an IP address) and the scan copy used to appear on the user computer, as its was configured for that user computer IP. The user just have to select the scanner botton, next select the IP address were this document need to be stored (eg: Computer IP address) and the scan copy used to directly stored on the selected user Computer IP. But, now it doesn't its just prints one paper with Heading on it "MEMORY CLEAR REPORT". I tried switch off 30 sec - 1 minute switch on back is same.
Please Help me with a solution.
L. Gomes.
You are getting a failure sheet. This happens when the scan doesnt go through. I think you are reffering to SMB scanning, which needs to have the following setup on both the MFP and the copier.
Host ID or NAME - IP address or hostname with DNS resolution.
Share Name - This is your SMB share name or folder share name on the remote PC
User Name - This is an account that is configured on the remote PC
Password - This is the password for the account setup on the remote PC.
Some things to keep in mind: Third party firewalls can block the bizhub from writing files.
Set share permissions to full control. (under sharing tab> permissions buttion)
Set NTFS permissions to at least write access. (if you have a "security" tab on the shared folder.
Or, you may see something like "allow network users to change my files" on the sharing tab. This basically does the same under different configuration scenario.
One last thing. If you havent changed anything since the problem started, it is probably just something like an expired password on the account that is setup for the copier.
Good Luck.
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Dear Mr Gomes,you can tell me if you still have the same problem after following the mentionated steps? Thanks,T.White
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