I have never used a scanner in my life. I have some papers that I want to scan and e-mail to my family but when i press ''scan to'' or ''start scan'' I get the message ''no scan options,refer to device documation to troubleshoot''. Please help my kids are not here and I do not know what I am doing
Hello, Mrscookie58 -
First you need to have your printer-scanner connected to your computer, either a physical connection via cable or via a WiFi connection.
Then, you need make sure the software for the HP OfficeJet J6480 is installed on your computer.
I hope you have consulted the Getting Started Guide for OfficeJet J6480. If you do not have that guide, you will find the link to download and save it here:
https://support.hp.com/us-en/product/hp-officejet-j6400-all-in-one-printer-series/3635376/model/3635377/manuals
It is the Wireless Getting Started Guide, which is a PDF document, which means you will need Adobe Reader software (free). Once you download the guide, I recommend you save it to your Documents folder to a folder you have established and named HP OfficeJet J6480. You should name the file for the Getting Started Guide something you can find easily - something like: Getting Started.
If you don't have your scanner as an icon and shortcut on your computer desktop, this YouTube video will prove instructive:
https://www.youtube.com/watch?v=rOZsDm41XOE
Plus, this video can give you some visual instruction on scanning.
I also hope you have read through the user guide for your HP OfficeJet J6480. If you do not have the user guide, you will find the link to the full user guide on the web page cited above. That guide is also a PDF document.
Instructions for scanning begin on Page 42 of the guide. With my printer-scanner (not an HP product), after placing the document I want to scan on the printer-scanner glass and closing the cover, I like to manage the scanning operation from my computer and the scanner device control window. That way, I can easily choose if I want to save the scanned document as a PDF or JPEG or something else. Plus, I can easily save the scanned document to a file I name so that I can easily locate it again.
This YouTube video may also prove instructive:
https://www.youtube.com/watch?v=2PcQ_MwIRxI
Note: If all this seems confusing, I think you probably can benefit from one-on-one in-person help. Since you state your children are not available to help you, perhaps a neighbor or friend can help or perhaps a child (I suggest over the age of 12) of a neighbor or friend can be asked to help. Whomever would help you, I suggest they _slowly_ talk you through the processes, having you perform the steps, so that you will have a better idea of what needs to be done. Remind your instructor to GO SLOWLY. :) I have provided one-on-one assistance to not only my husband, but friends of my mother. Each time, I use a pencil as a pointer, sit next to the person I'm helping, and point to the computer screen stating what steps need to be followed, and work through the steps slowly.
Added: I forgot to state that you will need to be connected to the Internet with your computer and printer-scanner.
Best wishes.
Click on the link and watch a free youtube video on how to scan.
How Do Scan On An HP Officejet J4680
SOURCE: Scan problem with HP Officejet
This particular error message is in regards with the software of the printer. Its either your printer is not communicating with the computer software for scanning or your firewall is blocking the software. But before we proceed with any troubleshooting steps why don't you check if you have hp solution center or hp director in your computer. If you have any of this two softwares try to scan usig it. If it will have an error message try to send any feedbacks
SOURCE: Officejet J6480 has scanner failure
sometimes cleaning the scanner glass plate would fix this issue.
turn of the printer.
wipe the scanner glass flat form with with a cleaning wipes or a plain water and a tissue (just a little water in the tissue). make sure the glass is clean with dirt and dust.
turn on printer.
hope this helps, please rate.
SOURCE: Need to scan - unable to on my HP officejet 5610xi All-in-One
open control panel -> go to scanners and cameras -> start the hp officejet 5610xi -> then it should start enjoi :)
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