Bought an espon 1400 with CIS in Oct 08 worked great with my vista home system until end of march 09' then all the sudden get error message Close the CD/DVD guide. Then reload the paper and press the Paper button on the printer or click the Continue button when it appears on the screen. To cancel all print jobs, click the Cancel button. then unistalled and reinstalled seem to fix it for 2 months then did the exact same thing again. So went and bought another 2 days ago!! and this one doing it too!! It's 2 days old printed fine first night 2 days later telling me to Close the CD/DVD guide. But I never opened it and it is closed. Tech support said it just broken but 2- 1400's in a few months doing the same thing???
I am having the same problem. I am on my 3rd printer from Epson in 2 weeks.
The solution may be to buy another brand, but I have more in Epson ink & paper than I have in the printer.
I have taped down the little button that pops out when the DVD tray is in use. I don't print onto DVDs so I don't use the tray, but vibration causes it to pop out and it thinks the tray is open. The tape is temporary and has to be replaced occasionally. Sorry fix for a sorry design...:( but it works.
Thanks MarthRock. I've had lots of problems with the Epson 1400; Epson has shipped many replacement printers to me. I found your "trick" this morning & printed successfully this morning.
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