HP J5780 Paper Jam

I was having "cartridge Jam" message and I followed the Fixya suggestions and cleaned some ink out from below the cartridges. Now the unit says it has a paper Jam. No visible jams when I open the lid or pull the black cover in the back. I even tried different cartridges. Can you tell me where the sensors are that detect either of these?

5 Related Answers

Tim Babcock

2794 Answers
Posted on Jun 21, 2008

SOURCE: will not print / cartridges will not move back and forth

I had this happen to me the other night and I had to restart the printer to get the print job out of the que. You could try that.

While it's restarting, unplug the power cord and the usb cable. That should reset it.

Anonymous

234 Answers
Posted on Oct 20, 2008

SOURCE: HP OfficeJet 6110 All-In-One

To start with first try a reset:

Unplug the power cord from the All-In-One as well as the power outlet when there is still power in the All-In-One. and wait for atleast 1Min
Plug the power cord directly to a wall outlet without surg protector. (if possible connect it to a different power outlet)
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)

Then check and see

If not try the link bellow:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpu00804&dlc=en&product=79477

Good Luck please let me known if nay problem.

Anand Kumar

2035 Answers
Posted on Feb 27, 2009

SOURCE: hp psc 1400 inkjet fix, paper jam

Please try these steps :
1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Anonymous

28 Answers
Posted on Feb 28, 2009

SOURCE: HP OfficeJet 6110 All-In-One

Fiend your solution direct from hp. Here is your solution...

http://www.hp.com/printer/prob676ijt65/solution
812

Anonymous

180 Answers
Posted on Oct 28, 2009

SOURCE: HP psc 1310 - gave paper jam and print cartridge

clean the rubber rollers of the printer and try to print. if it is still having the same problem. reset the printer by unplugging the power cord of the printer while its turn on. then plug the power cord back in. once the printer is on press and hold the power/on button and the size button. when the on button is flashing then release the buttons and try to print again

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1answer

Cleaning nozzle cartridge

Regarding your recent inquiry about the HP 74 or HP 75 poor print quality problem your HP OJ5780 printer is currently experiencing, we suggest you perform the following corrective steps to help resolve the issue:

Cartridge & printer maintenance should be evaluated - ensure both ink cartridges and flex cable contact surfaces (where the cartridge interfaces to the carriage inside the printer) are thoroughly clean: http://inkjet411.com/?page_id=1519

1) Gently blot the cartridge Nozzle Plate with a damp lint-free towel/wipe - a small amount of ink should be dispensed, and be visible, on the towel (all 3 colors should be present for a Tri-color cartridge).

2) If no ink is dispersed from nozzle plate (i.e. visible on towel) or ink cartridge completely fails to print on paper after installed in printer, then more drastic cartridge and printer cleaning steps will likely need to be performed to recover ink cartridge (NOTE: foam inside cartridge can dry out and become very hard - the foam must be moist with ink to function correctly (i.e. ink flows and wets the nozzle plate). Refer to 'clogged ink cartridge recovery' video here: http://inkjet411.com/?page_id=2818

Providing the ink cartridges are clean, the problem may be caused by a dirty wiper blade or poor seal in the service station (capping station where the ink cartridges park when not in use) and this is causing the poor jetting / print performance issue you are observing. Remove the ink cartridges and thoroughly clean the wipers and seals: http://inkjet411.com/?page_id=1519

If the issue continues then please refer to 'Troubleshooting' section on our website - the printer manufacturer websites are also provided here: http://inkjet411.com/?page_id=106

Run a quick printer 'self test' (see link below for instructions) or print one of the Inkjet411 test prints to evaluate cartridge performance (i.e. 4-color test print): http://inkjet411.com/?page_id=146

Advanced HP Printer Diagnostics (i.e. printer self tests, etc.): http://inkjet411.com/?page_id=1813

You can also check our 'Print Quality' page of the 'General Information' section of the Inkjet 411 website and follow additional suggestions provided, particularly if the cartridge is not causing the poor image quality problem (i.e. printer driver settings issue): http://inkjet411.com/?page_id=1432

-Thank you
Inkjet411 Team Member ([email protected])

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Jan 16, 2014 • HP Officejet J5780 All-In-One InkJet...

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Globs of ink in carriage bay j5780

Alcohol will help in cleaning the build up.Make sure you turn off the machine before cleaning. After the bay is dry, insert the cartridge and on the display, using tools button, clean the cartridge. After that using tools button do the allignment process. good luck

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Nov 27, 2013 • HP Officejet J5780 All-In-One InkJet...

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Error message that paper jam in paper cradle

Try this:

open the lid of the printer (from where you can see the ink cartridges);
remove the ink cartridges;
use warm water and cotton swabs to clean both the ink cartridges and the print head (where the cartridges sit on) off of any ink residue;
place the ink cartridges back into the printer and test if this works by printing something.

If you're still having issues, there may be a mechanical problem; in which case you need to get it repaired by someone.

Good luck!

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Oct 18, 2012 • HP Photosmart 8250 InkJet Printer

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How do I clean the printer head on ly HP J5780 all in one

Hello thanks for using Fixya
In HP Officejet J5780 All-In-One InkJet Printer cleaning the cartridge is not difficult, but it is important to use the appropriate technique. The things you need is "Cotton swabs" & "Distilled water"
Now follow this procedure

Open the front door of the printer, located below the scanner lid, by swinging it down. The print cartridges will move to a position where they can be accessed
Unplug the printer to prevent the cartridge dock from moving away from the center of the printer. Press an ink cartridge down until you feel a "click" then pull it out of the dock.
Dip a cotton swab in distilled water and use it to clean any built-up ink from the metal contacts on the ink cartridge and from the area around the ink nozzle. Avoid touching the nozzle itself, which is located in the center of the bottom of the cartridge. Discard the cotton swab if it becomes dirty, and use another to continue cleaning. Keep cleaning until the ink cartridge is no longer dirty, then set the ink cartridge aside.
Remove the second ink cartridge and repeat the cleaning process. Set both cartridges aside until they are completely dry
Replace an ink cartridge by holding it slightly below the dock, then pushing it up and in until it snaps into place. Do the same with the second cartridge. The black cartridge is inserted into the right slot on the dock, while the color cartridge is inserted into the left slot.
Close the front door of the printer, plug the printer back in, and turn it on.

I hope this solution will helpful 4 u
Please don't forget to click on Four thumbs which are given below & then write testimonial for my appreciation if it is helpful
THANKS & Keep Using fixya

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Jan 26, 2011 • HP Officejet J5780 All-In-One InkJet...

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I have a hp printer officejet J5780 All imn one.

I have found this model has a bad buildup of black ink in the right carriage bay chamber. With the printer on, open the carriage access lid and pull the power cord before the cartridge carriage can move all the way to the right side. Then gently push back the cartridge holder on the right if it's in your view, so you can see if there is a collection of black ink. The tri-color cartridge has a preventive bracket that doesn't seem to build as much as the black one. Anyway, once you've cleared any dripped ink cones or globs, plug the printer back in, turn it on, and if you get the Carriage Jam error one more time, press OK, and it should work well if that was the block on the carriage movement. I hope this helps you to get printing again.

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