I have a nortel cics with a call piolet 100. my message waiting light does not turn on when i have new messages. everything looks like it is programmed, can you help?

Canada eh? Greetings from Toronto. I removed your phone number, because this site gets 11 million views every year, and a small percentage will phone and try to scam you.

I believe the feature needs to be turned on my Bell Canada.

https://www.florenceinc.com/docs/en/Vista350-e.pdf

Or it is a false 'Message Waiting' issue which is covered here.

https://www.google.com/search?q=nortel+vista+350+red+message+light+not+turning+on

..

There is a call back feature in the system. Sometimes when you receive an internal call from another extension and you are on another call the caller will hit callback. You actually have to return the call to that extension to stop the light from flashing.

The message waiting needs to be enabled on the PBX for that telephone. I hope this helps. If not please connect with me at: http://www.liveperson.com/nortel-guy/ for service and support.

Press the "Callers" button, then the "Delete" button. This will erase all caller history, but should fix the light problem.

checked with na online phone manual!

Did the messge waiting light work before?
Does the light flash when there is an incoming call?

try this... FEATURE # 8 0 6
this is a code to shut off the Static Time and Date feature on the set. Usually if this feature is turned on, the set does not flash where there is a message.

Well that is one thing, or the port maybe bad, and a technician maybe required to move that phone to a new port on the phone system.

There is this thing on Norstar systems called Reply message... this turns on your voicemail light, but there is on messages when you go into the mailbox.

Try this: FEATURE # 6 5
There might be something on you set that will tell you who sent the message, and you can hit the # or press the OK button to cancel this message!

Good Luck.

Have you tried a FEATURE #806

Feature 806 means Static time and date, but sometimes it shuts off the message waiting indicator lamp???
Not too sure why, but give it a try.

Try reversing the polarity of the phone line - some Central Office equipment reverses the line voltage to indicate Message Waiting. Your jack may be miswired (for a lot of phone equipment, polarity doesn't mattter).

This is the forums for Avaya, I would repost in the Nortel side. BUT, i do know the CICS needs to be of the correct revision to work with CP.