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For
Andorids with the Pattern lock, if you try the wrong pattern 5 times,
you are given the option to use your Gmail account to unlock and reset
your Android device unlock pattern.
Once you get the prompt for
the Gmail login, use the account that you have set up in your Android
device. This would take you to the option of resetting the unlock
pattern.
Please note that if you have set up the
2-step-verification for Google accounts, your password will not be the
regular Gmail password. You'll have to generate the authorizing password
here: https://www.google.com/accounts/IssuedAuthSubTokens
Hope it helps. If so, please consider rating this solution.
Yours seems like an Android phone. For
Andorids with the Pattern lock (I assume that's what you meant by grid lock), if you try the wrong pattern 5 times,
you are given the option to use your Gmail Account to unlock and reset
your Android device unlock pattern.
Once you get the prompt for
the Gmail login, use the account that you have set up in your Android
device. This would take you to the option of resetting the unlock
pattern.
Please note that if you have set up the
2-step-verification for Google accounts, your password will not be the
regular Gmail password. You'll have to generate the authorizing password
here: https://www.google.com/accounts/IssuedAuthSubTokens
you can go to forgot password section and answer security question and get back your account online...just follow the instructions by clicking forgot password
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