The only way a password will stay with a phone is if the "Extension Relocate" feature is turned on. This means that when the phone is moved from one desk to another it retains the same extension number. To verify this do a Feature *0 and press the intercom button to view your extension. Now move the phone to another desk and repeat the process.
Passwords are related to the voice mailbox and there are verbal commands using the dial pad to make any changes. Usually 1 is for yes and two for no or 1 to change and 2 to accept. Not knowing which voice mail system your have it is hard to give anymore detail.
SOURCE: M7324 reset system
The admin mailbox is 102 or 1002 if you have 3 or 4 digit intercom numbers and the default password is 0 0 0 0. Good luck ....Mike
SOURCE: Employee's mailbox locked and No one knows Admin password
Jessie711 - You Rock! Your post on the 21st fixed my problem :)
SOURCE: Phone will not ring
It's RINGING now! I followed the Set Programming instruction in our manual. It's in Configuration 3-21. It's a very old old Operator guide.
I am trying to find it online. In the mean time you can use the M7208 Phone Adminitration Overlay over the keys and program your phone by pressing Feature **266344
Here is a link to the overlay
Good Luck.
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