First check the all connection,your LAN connector .
Then Go to
My Network Places and right click and select properties. Highlight your connection and look in the lower left at the Details information. Does the address look appropriate for your network, and does it say Assigned by DHCP or something else.
otherwise you should contact internet provider..
**If you need any kind of technical assistance you can contact support cell at
http://www.vtechsquad.com/
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