I have a problem that I cant seem to find in any forums. So here I am, wanted to know about numbers that are not in service (dialing from a polycom phone) when I run into a number that is NIS it gives me a funny double ring then within 10-15 seconds the call is routed to another my incoming calls (as if i called my own company) does anyone know what could be causing that. any assistance would help. thanks guys -Alex

You may visit your Mobil Sevice Provider's Client Attention and ask them. Maybe it's a configuration issue. Maybe it can be solved doing a Factory Reset - The know the codes to do it.


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are you sure this feature is not blocked on your line? check with another phone connected to the same socket if you can dial the same numbers

That Polycom runs off of Analog dial tone.
Either a dedicated line or in most cases from an ATA off the phone system.
You should be calling your vendor/tech in that handles the phone system to check programming, cabel, jack and the Polycom itself too.

you cant answer numerous calls on this system - you will need to set up a dial in number on a phone bridge provider and have all participants call into that number and then all of you will be in same conference call. this is best quality and the most managable way to do this. i am sure your phone provider can help you set this up. R if i remember correctly is for redial

No it can't. One call at least must be dialed out to. Try using a conference bridge service if you want to have multiple parties call in to you. Then you and all guests only need to call bridge number which is usually toll free.

Follow these steps :
1.1
Press the function (FCN) button on the handset while on a call and then press the number "2" button. This will place the call on hold and you will hear a dial tone.
2.2
Call the number or extension of which you want to transfer the call.
3.3
Push the FCN button on the keypad and then the number "2" button and immediately transfer the call. You do not need to wait for the other party to answer.

Check out the following things:-

1. When dialing a ISDN number, be sure that the call preference has not been set to IP H.323 on the home screen just below the dialing field.

2. Check with your service provider that outwards dialling have been enabled on the lines provided to you.

you have to remove the rubber footings directly under the keypad of your polycom. . . It has 2 screws under those rubber footings.

The conferencing capability to bridge 2 (or more) external stations comes from the telephone equipment/service that you have purchased. Either you are behind a PABX or Electronic KSU, which provides multiple phone service to your office, or you purchase conferencing capability from your local telephone provider (Verizon, AT&T, etc). In either case, the way to initiate a conference call would be the same as when you would have a desktop/office phone and establish a conference/bridged call to external parties. Usually this occurs by having one party on the line, flashing the disconnect button momentarily, getting a new dial tone, dialing and connecting to a second party, then flashing the disconnect button again, which signals the equipment to bridge those two calls to your station.  On the SoundStation EX there is a Flash button that provides that capability of momentarily flashing the disconnect button.  Try and see if that works. If not, then you will need to make arrangements to purchase the external equipment or service from your provider.  If you have the PABX or electronic KSU, it may also be a configuration option that you will need to have your support person for your telephone system, activate for that station connected to the SoundStation EX. Hope that helps.