I want to reset my phone to factory default. phone ip is not pingable.

Reboot phone and hold down the down arrow key. This will put you in the programming of the phone. Use * and # to toggle thru until you see default . Then follow screen to save and reboot

IP Reset
IP Reset returns the basic network settings to their factory defaults. You can perform this operation from the
base unit or one of the handsets.
The following settings will be reset to their factory defaults:
DHCP setting (restored to DHCP on
• Settings related to static IP addressing (the values for static IP address, subnet mask, default gateway,
DNS1, and DNS2 are cleared)
• DNS settings for DHCP connection cleared


1.2 Reset and Firmware Update
1.2.1 Reset
1.2.1.1 Resetting the Network Settings IP Reset
Performing IP Reset from the phone user interface see 2.1.4 IP Reset restores the basic network settings
made through phone user interface programming or Web user interface programming to their factory defaults.
If the unit is unable to connect to the network after changing network settings, you can restore the network
settings to their factory defaults by performing IP Reset, and then try configuring the settings again. Settings
such as the phonebook data, are not cleared by this feature.
The following settings will be reset to their factory defaults:
• DHCP setting restored to DHCP on
• Settings related to static IP addressing (the values for static IP address, subnet mask, default gateway,
DNS1, and DNS2 are cleared)
• DNS settings for DHCP connection (cleared)
• PHY settings (speed and duplex mode of the either LAN or PC port are restored to "automatic")
• VLAN (Virtual Local Area Network) settings (disabled)
• Terminal number settings (restored to "automatic")
Notice
•
After performing IP Reset, the unit will restart automatically. To avoid problems, it is recommended that
you save your settings before performing IP Reset.
Note
•
If these settings (with the exception of PHY settings and terminal number settings) were made through
Web user interface programming, the set values made through Web user interface programming
remain effective, even if you perform IP Reset. To reset these settings to their factory defaults, perform
Reset Web Settings from the Web user interface again.
Document Version
2010-08
Administrator Guide
www.InternetVoipPhone.co.uk ' [email protected] ' 0800 088 4846
Firmware Update

If these settings (with the exception of PHY settings and terminal number settings) were made through
configuration file programming, the set values made through configuration file programming remain
effective, even if you perform Reset Web Settings.
Resetting the Settings Made through the Web User Interface
(Reset Web Settings)
Performing Reset Web Settings from the Web user interface see Reset to Defaults) resets the
settings made through the Web user interface to their default values.
When you use this feature, the unit will return to the status just after performing the most recent provisioning
or pre-provisioning.
Notice
•
After performing Reset Web Settings, the base unit will restart automatically. To avoid problems, it is
recommended that you save your settings before performing Reset Web Settings.
Note
•
The settings configured through the phone user interface only will not be reset. However, settings that
can be configured through both the phone user interface and Web user interface will be reset.
1.2.2 Firmware Update
You can update the unit's firmware to improve the unit's operation. You can configure the unit so that it
automatically downloads the new firmware file from a specified location. The firmware update will be executed
when the unit is restarted.
For details, see Section 6 Firmware Update.
Provisioning server
Firmware server
Configuration
file
A
Firmware
C
B
A Download
B Check for update
C Firmware download and update
34
Administrator Guide
Docume

According to Cisco, when initiating a factory reset procedure certain information from the IP phone is erased while other information is reset to the factory default value, as shown in the list below:


Information Erased:

• CTL File (Certificate Trust List)
• LSC File (Locally Significant Certificate)
• IP Phone Call History (Calls Received, Placed, Missed etc)
• Phone application

Information Reset to Default:

• User configuration settings (ring tone, screen brightness, sound levels etc)
• Network configuration settings

t is highly advisable to follow the firmware upgrade procedure in a non-working environment to ensure other phones are not affected (in case of an accidental reboot), and to avoid the freshly factory reset ip phones obtaining the working environment's settings.


Please use the link below and follow the instruction http://www.firewall.cx/downloads/cisco-tools-a-applications/cisco-ip-phone-a-ata-firmware-downloads.html

Reset codes for phones: On all 96xx phones except for the 9610: To access Craft (the menu with the reset choices) from the phone, press the Mute Button + "CRAFT#" That's 27238# on the numeric keypad. This will cause the Craft Procedures menu to be displayed. Just scroll through the menu and follow the soft key prompts to get to reset or clear.

How to set a Cisco IP phone to factory default Reset configuration of Cisco IP Phone (7910, 1911, 7940, 7941, 7960, 7961)

To set the Cisco IP phone to factory default completes the following steps: should be completed:

For 7940, 7941, 7960, 7961 phones:

1. Power up the phone (unplug power cable and plug in again and hold the # key.
2. Release # when lights start flashing.
3. Press 123456789*0#.
4. Press 1 to keep network configuration or 2 to lose the network configuration.

For 7906G and 7911G phones:
1. Power up the phone (unplug power cable and plug in again and hold the # key.
2. Release # when MWI starts flashing.
3. Press 3491672850*#.

Go into settings and it should be at the bottom "Restore to factory default"

Plug the phone in and allow it to boot up. Once the home screen is displayed, press and hold the 4, 6, 8, and * keys for about three seconds, or until you hear an audio alert and the phone asks you for a password. Enter 456 (default Admin password) and the phone will default itself. If the password has been changed, and 456 does not work, enter the MAC address of the phone as the password. Entering the MAC address of the phone will only reset the Admin password to the default, so it will probably be necessary to repeat this procedure, entering 456 the second time, to factory default the phone.

If you are running C6E or later firmware, then the following keypad sequence is used to reset all provisioning paramaters to a "factory default":
[*][*][7][3][6][3][9][MAC][#][#]
Where MAC corresponds to the MAC address of the IP Phone which can be found on a label on the back of the IP Phone.
Since a MAC address can contain the letters A-F, then letters A/B/C can be entered via the [2] key on the dialpad, and letters D/E/F can be entered via the [3] key.
For example, an IP Phone with MAC address 00:19:E1:E2:17:12 would be reset to "factory default" when the sequence **73639001931321712## is entered on the keypad.

You have to do a factory reset to the device or it wont go away, make sure you dissconnect ethernet cable when doing the factory reset.

To Restore Factory Default Settings:
1. Press both Up and Down Arrow keys simultaneously while powering up the
phone. NETWORK SETTINGS? appears
2. Press NO until TOOLS & FEATURES appears and then press YES.
3. Press NO until RESTORE DEFAULTS? appears and then press YES.
4. Press CONFIRM. The phone resets with default settings.