White spots are just emerging on my 50 inch Samsung DLP TV everyday. It started with one two days ago and now there are almost 30, I gueww in two weeks the sreen would be covered. Help Our problem is with the Samsung DLP 50 inch model. One white dot/pixel appeared on May 21,2009 and as of June 02, we have 22 white dots/pixels and 3 black dots/pixels. Our unit is 26 months according to serial number manufacturer information. I have contacted Samsung 800 customer service several times in the last week and have received statements that they know nothing of this problem with these units. Samsung's is supposed to have the best TVs on the market and according to their own statistics have sold the most TVs in the US for the last 9 quarters going back to 2007. For a company who is avoiding correcting a problem experienced by so many customers, what does the future hold? I believe our best bet is to educate other consumers as to these practices, boycott Samsung products and move forward with a class action lawsuit. Shame on Samsung!!!!!!!!!!!
Mine is having the same problem. It started around Memorial Day and is only getting worse. One white dot is now a dozen. I called Samsung several times and was given the brush off. They clearly know this is a problem and are failing to respond to the problem in hopes that people will deal with it on their own. It does not matter if your warranty is expired. This is a latent product defect. They are still liable and obligated to fix the problem. I have filed a complaint with the better business bureau. If the company does not respond, I'm taking this to small claims court to get reimbursed for any cost to fix my tv.
Hello, I have posted this eariler, it applies here so here goes: As the commercial goes, "It's the mirrors" and that is exactly what it is. The DMD (digital micromirror device) DLP chip that is the problem. The areas that are white are due to stuck or malfunctioning mirrors. This will only get more pronounced as time goes on. The fix is to replace the DLP chip and or module. I would advise that you get a qualified TV technician to do this. I hope this helps Thank you, Shuttle83 http://www.electron-age-technologies-llc.com
The problem is that this technology is relatively new and the components are fragile. Samsung is at fault but they themselves did not realize the failure were going to be this pronounced. Your best bet is to get the DMD DLP chip or module changed, by a qualified TV technician. I know this is not a cheap solution to your problem, but changing the DMD DLP module or chip is your only choice if you plan on keeping this TV set.
Thank you,
Shuttle83
http://www.electron-age-technologies-llc...
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