There may be the memory overflow issue in your kindle device. Press the start button for the 30 seconds. If your problem is not resolving then you can ask for the support Kindle Technical Support Registration 877 690 9305
Press and hold the power button for fifteen seconds or so, ignoring the "Shut down?" prompt, until it turns off. Release the button then press and hold it for a second or two until it starts to reboot.
SOURCE: how to unfreeze kindle screen? my kindle screen has froze
Hey
Well there are a lot of reasons why the Kindle screen freeze.
most of the times it happens when the Kindle is trying to upload some big files like photos, movies, flash etc. in this case all you have to do it to wait and it will un-freeze in couple of seconds.
Another Very common is that the Kindle Memory is full and he can't respond until some of the memory gets free, this usually will happen once you click too many times on the screen, the poor Kindle is overwhelmed with orders and doesn't know what to do, this happens to "newbies" with the kindle.
A lot of these freezing problems can be fixed by resting your Kindle, you can do a Soft reset press the Alt-Shift-R keys at the same time. (Shift is the one that
looks like an up arrow.) If that doesn't work, plug your Kindle into
the charger and try again.
You can also do a Hard Reset take the cover off the back and insert a paperclip in the little hole. Hold for 10 seconds, you may need to try again with the Kindle plugged into the cradle.
For the Kindle DX Hold the top on/off switch sliding it to the left and keep to the left, hold for 60-80 Sec, Release it. Wait a minute - the DX will flash. Then the screen will go black and then the
main Kindle screen (the guy sitting under the tree) will appear and the
start up thermometer bar. Once that's completed, the main menu will
come on, and your books will be rstored in batches over the next couple of minutes
And of course you can always Call Amazon Customer Service at 1-866-321-8851, 6a-10p PST, 7 days a week
Hope this will be helpful
Uri_K
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