MobiGo stuck on menu screen - Vtech Mobigo Learning System

try this: take the cartridge from both compartments. take out the cartridge. press the on button for 30 seconds. place the batteries back into the toy. try turning it on.

You need to update the toy. Connect it to your Learning Lodge Navigator. You should be prompted for an update.

My son's is doing the same thing just emailed vtech as well

Try taking out the batteries and the game and holding down the "on" button for one minute, then put the batteries back in and try again. The tech support will tell you do that anyway. If that does not work, I would contact them for repair or replacement. I had that problem and that is what I was told to do, they ended up replacing my daughter's mobigo at no charge.

Called vtech today about mostly unused mobigo not identifying cartridges, they told me the toy is defective. It was a mobigo 1, which had a year warranty. We bought it too early for my son and it sat on a shelf for almost two years. We bought another from a craigslister whose son never used it only to find the same issue upon opening. Vtech suggested we purchase the Mobigo 2, but I am against doing so after finding out those only have a three month warranty. Quality control isssue?????

Hi.

You need to connect the Mobigo to a computer with internet connection On. Use an USB cable, the Mobigo will download the reward. Alternatively contact the manufacturer: http://www.vtechuk.com/about-vtech/contact-us/

Does the crack look like it has black ink or lines around it as well? If so, this happened to my son's Mobigo and, unfortunately, the system is now toast. I called the store where we bought it and they told me to call V-Tech because it should still be under warranty. However, V-Tech informed me that it is not under warranty for damage and that they cannot repair their toys at all. There is nothing that can be done with it. They did offer of discount for a new V-tech purchase though.

Hi nito_juanito

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Before you can connect the MobiGo™ to your computer, you need to install the
software and register on the MobiGo™ website.
To begin the software download and registration process, please go to
http://www.vtechkids.com/download to download the setup file and registration
guide.
Once the setup process is complete, connect the MobiGo™ to the computer using
the USB cable provided.

For the instruction booklet you can download it here at this link..

http://www.vtechkids.com/_f/_pw/_manual/MobiGo%20console.pdf

When I connect to the web site Mobigo can't recognize USB device. Please help, I'm tired.....and really mad about it!!!!

my daughters mobigo screen has a thin black line dowm the middle of the screen although the console still works i would really like to get it sorted before the problem gets any worse can u help please ?