Transcend StoreJet 320 GB USB 20 Hard Drive Logo

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Anonymous Posted on Feb 19, 2018

I can't see my files and folders

When i connect my external drive with computer,it doesnt shows any drive ,if even connected than it will not show any file or folder but it will show in properties that there is some space used ...i am not able to see folders, it shows only formate. how i can recover my file and folders

1 Answer

Joseph Wright

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  • Transcend Master 1,729 Answers
  • Posted on Feb 19, 2018
Joseph Wright
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You might try the drive on another computer to see what result you get. If the same, I would try a repair operation on the HD to see if that helps the situation. Right-click the drive, click Properties, Tools, and run a repair. I don't know if you'll get that menu option.If not, I would next try Explore, This PC, Computer (at the top of the window), Manage, Disk Management and see if the drive is seen there, and whether you're offered a repair option.

5 Related Answers

Beni S-P

arben pllana

  • 1006 Answers
  • Posted on Oct 26, 2007

SOURCE: Can't detect my HD properly

Possibilities:
1) One of your USB devices have faulted, or is causing a resource conflict (or similar)
-- Remove all USB devices, and reboot.
2) Your USB chip/ports have been damaged.
-- Find a spare HardDisk or bacjup your data and re-install Windows and see how that goes.
3) Your Power Supply Unit (PSU) isnt supplying enough power to your PC (usually caused by a Video card upgrade). Try a more powerful PSU ... 400watts should do the trick
4) Bad memory (RAM) can cause wierd problems. run memtest for an hour to make sure your memory is ok





It seems that many people are still getting the 'USB Device not Recognized' problem from time to time. Unfortunately there is no easy fix.
Firstly, it's recommended that you make sure every one of your motherboard drivers are completely up-to-date, but you probably already knew that.
In XP, after a USB port isn't used for a long while the USB driver built into the OS sets the OHCI controller to suspend. When you plug a device back in, it can sometimes fail to 'wake up' properly. This problem was supposedly fixed in SP1 but there is a related registry hack that may still be able to help.
Run regedt32.exe and navigate to;
HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Services\Usb
Create the Usb key if it doesn't already exist. Under this key, create a new DWORD value called DisableSelectiveSuspend and give it a value of 1. Then restart the PC.
A long shot perhaps, but I recall having similar problems with a USB hub built into my Microsoft keyboard and adding this key seemed to solve it. It wouldn't hurt in trying .
Alternatively, removing all entries relating to USB in Device Manager and all associated USB drivers will force XP into refreshing the USB driver stack.
Begin by unplugging all USB devices, then use Add/Remove Programs in Control Panel to uninstall any USB driver software. Next, boot up into safe mode and go to Device Manager. Once in device manager make sure 'Show hidden devices' is checked under the View menu. Uninstall all device entries in this order;
1. USB peripheral devices (printers etc.)
2. HID and/or Composite USB (Human Interface Devices) You're using PS/2 input devices so you may not have this entry.
3. USB Root Hub(s)
4. USB Host Controller(s) (Universal or Enhanced Host Controllers)
Then boot back into Windows (not safe mode) and it should populate the Root Hubs & Host controllers again. Proceed to plug your USB devices back in, starting with your powered hub. Be aware that most USB printers and scanners need to have their drivers installed first before you plug them in.
Hopefully some of this may be of help, let us know how you get on.

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Anonymous

  • 10406 Answers
  • Posted on Nov 02, 2010

SOURCE: I have formatted my transcend

Windows is not configured to "show hidden and system files",
but you can change that option.

Download the software from Transcend's web-site.

Anonymous

  • 73 Answers
  • Posted on Jan 22, 2011

SOURCE: I have transcend storejet 320GB

Please try to change the view type of the Folders.

1. Click on view on the standard tool bar, select different views like, tiles, list, thumbanils etc.
2. open the harddrive, select search and search for all files and folders.
3. Connect same harddrive in other computer and check whether it detects all other folders.
If yes,
restart the computer and connect the hard drive again.

All the best!!

File Repair Services

  • 827 Answers
  • Posted on Jun 05, 2011

SOURCE: I was trying to organize

Hello Zherin,

Please try the Data Recovery Software available in market to recover the files.Connect your external Transcend Hard Drive in the good windows machine. Install the demo software of the data recovery software( Recover Data for FAT and NTFS) from their particular website. Then scan the external Transcend Hard Drive using the Data Recovery Software. The software will take more time to scan the 500 GB Hard Drive. If the demo software displays all your data you need then purchase their full version software to save your valuable data. Because in demo software you are not able to save the data. Please try the data recovery software for FAT and NTFS partition.

Anonymous

  • 113 Answers
  • Posted on Jan 20, 2013

SOURCE: I was using one of

try other usb port, or other computer and see whether the hdd is detected. If still not, try to go to device manager ( http://www.computerhope.com/issues/ch000833.htm ), and then assign a drive letter to the hdd. After that, try to access it from Computer, if not able to access it, format it (use quick format) and then use asoftech data recovery program to recover your files.
http://www.asoftech.com/adr/

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