Amazon Kindle Fire HDX 7 Logo
M
MaryEllen Burgess Posted on Jan 19, 2014

Frozen screen and now it won't turn off

I downloaded a free solitaire app. and once the game was completed the screen is frozen and I can't get it to power off or let me go "home"

2 Answers

Bejos Jeus

Level 1:

An expert who has achieved level 1.

MVP:

An expert that got 5 achievements.

Habit-Forming:

Visited the website for 3 consecutive days.

New Friend:

An expert that has 1 follower.

  • Contributor 8 Answers
  • Posted on Jun 18, 2018
Bejos Jeus
Contributor
Level 1:

An expert who has achieved level 1.

MVP:

An expert that got 5 achievements.

Habit-Forming:

Visited the website for 3 consecutive days.

New Friend:

An expert that has 1 follower.

Joined: Jun 06, 2018
Answers
8
Questions
0
Helped
2966
Points
62

If your kindle are frozen and won't turn off so, firstly reboot your kindle this is done by pressing the side button minimum 20 to 40 second and screen are blinking so, give the kindle about one minute to start backup.
What to do when Kindle Stuck on the Start screen

frozen screen and now it won't turn off - maxresdefault-ktebadcyjbdvgb0hr3tivu0f-1-0.jpg

Roger Allerton

Level 1:

An expert who has achieved level 1.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Governor:

An expert whose answer got voted for 20 times.

  • Contributor 88 Answers
  • Posted on Jan 21, 2014
Roger Allerton
Contributor
Level 1:

An expert who has achieved level 1.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Governor:

An expert whose answer got voted for 20 times.

Joined: Jan 21, 2014
Answers
88
Questions
0
Helped
13162
Points
99

Check you have charged it for at least 30 minutes.
Press and HOLD the power button in the ON position for a slow count of 30.
Ignore whatever happens and just keep it held on.
Now go drink a cup of tea and let it calm down.

Now touch the power button as normal to turn on.

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

I have the Apple iPad 1 and every time I want to play games like solitaire, it throws me out and the screen freezes. What can I do.

Sometimes, computers (and the iPad is a computer) needs to be shut down completely.
try the following, it won't erase or delete anything :
- hold down, both at the same time, the "sleep" button and the "Home" button, and don't let go for at least 10 seconds or until the Apple logo appears.
i do this about once per month to avoid problems such as yours.

if this doesn't work, you can delete the App and reinstall it from the App store.
0helpful
1answer

When playing games on my Kindle Fire 7" HD, the apps unexpectedly close and return to home screen

When was the last time the tablet was turned off (not just put into sleep mode)?
To turn off the tablet, hold the power button for two or three seconds, then tap "shut down" when asked if you want to shut down your Kindle.
After the device has completely turned off, press the power button to restart.

Please reply with more information if this did not fix your problem!

See the following page for more information:
Quick Fix Slow or Frozen Screen
0helpful
3answers

How do I download free games, music and the bible

Go to the Google Play store or Amazon App Store and search for them. Lots of games and Bible Apps to chose from.
0helpful
1answer

I have been getting both English and Spanish commercials while playing solitaire. I do not want Spanish commercials please get rid of them

Did you try going to settings , scroll down untill you see the solitaire app and click on the solitaire app thing and see what you can change?
0helpful
1answer

Game download

Have you ensured the download of the games has completed downloading, it can take awhile, check the icons in the tablet, check, if the download was interupted or stopped or your device was turned off, try downloading again, go to the app just prior before purchase, it should say a status like (downloading or in progress) if there is definately no processing or installing talking place at all, try turning off the device completely and see if it configures , i will answer and help you through this , i will reply promptly, but first what tablet do you have? model or version number.
3helpful
1answer

Download google play

Go to the play store which is located under apps. Click on that and wait for that to load and there should be a search bar. Press the search bar with your finger. It should then bring up the keyboard on your screen. Type in Google play and then hit search or enter. Google play should come up and then click the download button next to the app. Once the app is downloaded it should say download complete. Then the app will be visible on your main screen and is also accessible from your apps screen.
0helpful
1answer

Candy crush game Helpline Call 1-8O5-225-669O We are 24x7 Available Call Now

Double click the home button to bring up all the open apps on your iPad. They will list in a line across the bottom of the screen. If you are on iOS7 or later you simply swipe the screen shot of the app upwards to close the app completely. Then go back to your home screen and open the app as you normally do. This should force the app to reboot and work as intended.
4helpful
2answers

Kindle fire will not load words with friends

Step one, download advanced task killer. It works great. When down loaded set the security level in the app to "low", the kill level to "aggressive", and the app kill rate to "whenever screen is off". reset your Kindle. (turn completely off, then back on) Try using your games again if that doesnt work then u might reinstall a game or two and see if that makes a difference. My fire did the same thing to me. Alot of time apps will run in the background and eat all of the RAM (memory) up and when you try to run games there isnt enough to do so. I had the same problem trying to play jetpack joy ride
Not finding what you are looking for?

216 views

Ask a Question

Usually answered in minutes!

Top Amazon Tablets & eReaders Experts

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Jennifer Rock
Jennifer Rock

Level 2 Expert

153 Answers

Brad Brown

Level 3 Expert

19187 Answers

Are you an Amazon Tablet and eReader Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...