HI taurah take the battery out of the phone. Also I want you to detach the keybroad if you have it.Now put the battery back in the phone to see if the touch screen is working if you can't get this to work contact the warrant center for verizon the # is 8664065154. ok verizon has a program to replace the phone you should check out ok. hope this help
I’m happy to help further over the phone at
https://www.6ya.com/expert/ronald_e152e07e272e4f27
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