Paper tray error - Epson Stylus CX3200 All-In-One InkJet Printer

This error often comes when there an paper jam or paper tray 1 or paper tray 2 or 3 is empty,make sure that you have enough paper in the trays and secondly make sure that you have there is no paper jam in paper roller, even an tiny particle of paper can cause this error.

Please open all the access of your printer pull out all the paper trays and clean it properly with air blower, this can fix this error.

If your printer has a paper tray, do not fill the tray. Overfilling the paper tray is frequently causes paper jams. Many printers have sliding mechanisms that allow different types and sizes of paper to be fed into the printer. If the slider is not correctly positioned, it can cause a paper jam.

This has to do with the paper lifter for tray three. There could be any number of problems with the lifter or tray;

1. incorrect paper size - i.e. someone loaded letter in the tray that is mannually set to legal and didn't change the manual paper slider to letter or papers stuck in the tray,

2. manual paper lifter isn't working properly, motor spring could be broken or out of place,

3. the paper tray could be broken and you will need to replace the tray.

First check that the correct size paper is loaded properly in the tray and that there is no paper detritis stuck anywhere. If the tray has the correct paper and there is not paper detritis then swap tray 2 and 3, reboot the printer and see if the problem moves with the tray - it should become a 60.02 error. If this happens then it is a tray issue. If you still get a 60.03 error then it is a tray 3 lifter motor issue, here is a link that explains what needs to be done.

http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1297720042315+28353475&threadId=1389969

A lot of the time there is a loud pronounced clicking or banging also associated with the problem. The noise happens during the paper pathway test shortly after you turn the printer on and will display the 60.xx error code instead of the ready status.

-Connie

Brand New T652n lexmark printer get a paper jam every time! just opened and haven't been able to print one paper. Doesn't matter if you print from tray one or tray two. It gets stuck right after the rollers pick it up and try to send it to the toner. Any suggestions? I've tried to reseat the toner, plain paper, sized the paper correctly, I've tried just about everything I can think of! I can feed paper manually through the top tray, and it will print. But, just using the manual tray defeats the purpose of the other two trays. Anyone else having this issue?

Pretty sure your paper tray button is set to get paper from the bottom paper cassette which is the tray that slides into the bottom of the printer.

If you switch the paper tray selection button* to use the rear feed tray you'll probably find it will print faxes sucessfully or you can put paper in the cassette tray...



*The paper tray selection button is just under (and slightly right of) the "Memory Card" button and has an icon image of the printer with two LED's (top and bottom). These lights indicate which of the trays is currently selected...


Hope that helps.

CAUSE: This error message indicates the paper present sensor flag in one of the trays does not detect paper in the tray. This could be caused by one of the following:

• A broken sensor flag
• The tray paper guides being set too close and restricting the paper from being pulled
• The tray is not lifting

SOLUTION: Follow the steps below to determine the cause of a false TRAY X EMPTY message. Tray 2 empty

1. Verify there is paper in the tray.
2. Open the duplex unit access door just above Tray 2 on the front of the printer.
3. Check the black-paper present flag by looking in through the duplex access door.
4. Open and close Tray 2 and observe the tray lifting looking through the duplex unit access door.

The tray lifts but the error is still present

1. Inspect the paper present flag on the PIU located just behind the pickup rollers. Ensure the flags are present and not damaged.
2. Remove the tray guides from the tray and reseat them. Ensure the guides are seated correctly and are in the correct slot for the size paper in the tray. Add paper to the tray and try printing again.
3. Try another known good tray, if available.

The tray does not lift and the error is still present

1. Remove the tray, remove the paper in the tray, and inspect the lifting plate in the tray for damage. Ensure it will lift freely by hand.
2. Try another known good tray if available.

Tray 3 empty

1. Verify there is paper in the tray.
2. Remove Tray 2.
3. Open and close Tray 3 and verify it lifts by observing through the Tray 2 cavity.

The tray lifts but the error is still present

1. Inspect the paper present flag on the PIU located just behind the pickup rollers. Ensure the flags are present and not damaged.
2. Remove the tray guides from the tray and reseat them. Ensure the guides are seated correctly and are in the correct slot for the size paper in the tray. Add paper to the tray and try printing again.
3. Try another known good tray if available.

The tray does not lift and the error is still present

1. Remove the tray, remove the paper in the tray, and inspect the lifting plate in the tray for damage. Ensure it will lift freely by hand.
2. Try another known good tray if available.

Tray 4 empty

1. Verify there is paper in the tray
2. Open Tray 4 and check for an extra **** of paper stored on the left side of the tray. This can cause the tray to stall while lifting and result in a tray empty message.
3. Defeat the interlock in the vertical transfer unit (VTU). Open and close Tray 4 and watch the tray lift through the VTU door on the lower-right side of the printer.
   NOTE: Follow troubleshooting steps for Trays 2 and 3 when working with the 2 X 500 sheet-input tray.

The tray lifts but the error is still present

1. Check the tray guides to ensure the guides are seated corrected and are in the correct slots for the paper size in the tray.
2. Inspect the paper present sensor for damage.
3. Check for any broken plastic pieces in the tray that may be a broken sensor flag.

The tray does not lift and the error is still present Defeat the VTU interlock on the right side of Tray 4. Open and close Tray 4 and observe the tray lifting.

H2 error code means that the paper size you are feeding into the machine does not match the paper size programmed into the machine. Minolta's are picky about these 2 size matching. So if you trying to print onto A3 then when you select the multipurpose tray it must read as A3.
Here is the info from the factory service manual:
H2 The length of the paper set does not
match that of the paper actually taken
up and fed in.
• Load paper of the correct size again
according to the set paper size.
• Turn OFF and ON the Power Switch.
• For copier tray: Slide out and in the
paper tray in which the size error has
occurred.
• For Manual Bypass Tray: Place paper
in the Manual Bypass Tray.
• For Multiple Bypass Tray: Unload
paper from the Multiple Bypass Tray,
then reload it back again.

The error code you are getting is a paper tray lift problem. Open all the paper trays and make sure that you have the correct size paper in each paper tray. Also, make sure the paper guides are tight againest the paper in the trays. Turn the copier OFF then back ON... Wait for the copier to come to ready and one tray at a time reinstall each tray at a time.... The one that cause's the error code to show up is the paper tray with the problem. Once you know what tray is the problem, remove the tray and look inside the copier for a wade of paper jammed behind the tray... If not you may have a bigger problem, then we can help with... Good Luck....

Make sure you have a receiving tray. You can live without your sending tray. If you have the receiving tray and it says TRAY OFF thats because its not seated properly onto the frame. Make sure the tray engages the black sensor next to the speaker, also make sure you have paper in both trays to get rid of the OUT OF PAPER error. If the OUT OF PAPER error continues then you have a broken sensor in the upper tray.

If this is the first time you have seen this error, do the following:

1. Power off the printer.
2. Remove all installed paper trays.
3. Make sure the paper is loaded correctly in each tray. If it is not, reload the paper into that tray.
4. Look up into the printer where the paper tray slides in and out. Check the feed (autocompensator) assembly for any damage.
5. If everything is fine, reinstall the tray and power on the printer.
6. Try printing a few print jobs.
7. If the error does not return, continue using the printer as before. Keep an eye on it for the next few days. If the error does not return, it may have been an isolated incident.
8. If the error returns just as soon as you power on the printer or when you try to print again, you will need to find out which paper tray/paper source is causing the problem.

• If the printer has only the one integrated paper tray, the problem will be with either the tray 1 pick arm/autocompensator assembly or the printer's engine/system board.
  
• If the printer has more than one paper tray installed, try printing from each paper tray one at a time. The best way to do this is to have all of the paper trays empty and then proceed as follows:
  
1. Put paper in tray 1 only.
2. Print from tray 1.
3. If tray 1 works fine, empty tray 1 and put paper in tray 2 and so on until you encounter the error message.
4. If you receive the error when printing from one particular tray, power off the printer to clear the error.
5. Power the printer back on.
6. Skip the faulty paper feed slot and move on to the next one (if another one is present). If you can print from all but one of the paper trays, this is the source of the problem.
   
   If you have extra paper trays/drawer units installed and the error occurs from only one particular source, there are some things you can do as a temporary fix.
   
• If the error is occurring from an OPTIONAL paper drawer/source, power off the printer and remove the defective drawer from the printer. You will then need to set up the printer to print from a different tray. For information on removing an optional drawer, click here.
• If the error is occurring from the integrated paper tray (tray 1) AND you have optional paper trays installed, take all of the paper out of tray 1 but leave tray 1 installed. Set up the printer to print from one of the other paper tray sources (tray 2, tray 3, multi-purpose feeder, etc.).
7. And if your getting the same error then you need to get it serviced...