Your unanswered calls go to voicemail if your phone is set to call-forward-busy-no-answer. If that got cancelled by mistake, then your phone will ring until they hang up or you answer. These phones work on a bunch of NEC systems, so I don't know what your cfbna code is. On the Pro II, the Elite, and the IPK, the code is 43 plus voicemail pilot number, if your codes are at default.
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