Cleaning nozzle cartridge - HP Officejet J5780 All-In-One InkJet Printer

Make sure you are inserting genuine Lexmark cartridges.
Try to clean the cartridge nozzles. Refer to the steps below:

Cleaning the Print Cartridge Nozzles:

1. Open the Lexmark Solution Center. Click Start > Programs or All Programs > Lexmark 1300 Series. Select Solution Center.

2. From the Maintenance tab, click Clean to fix horizontal streaks.

3. Click Print. A nozzle page prints, forcing ink through the nozzles to clean the clogged nozzles.

4. Print the document again to verify that print quality has improved.

Using the control panel

1. Press Menu.

2. Press the down arrow button until you highlight Clean Cartridge.

3. Press Select. A nozzle page prints, forcing ink through the nozzles to clean the clogged nozzles.

4. Print the document again to verify that print quality has improved.

It could be that the nozzles on your cartridges have clogged due to long period of non-usage. Try to follow the steps below to clean the print cartridge nozzles:
Using the computer:

1. Load plain paper. For help, see Loading paper.
2. Open the Lexmark Solution Center. On your computer, click Start menu > Programs / All Programs > Lexmark 4300 Series > select Lexmark Solution Center.
3. From the Maintenance tab, click Clean to fix horizontal streaks.
4. Click Print. A nozzle page prints, forcing ink through the nozzles to clean the clogged nozzles.
5. Print the document again to verify that print quality has improved. If print quality has not improved, try cleaning the print cartridge nozzles up to two more times.

Using the control panel:

1. Load plain paper.
2. Press Menu. The menu appears.
3. Press the down arrow button until you highlight Clean Cartridge. Press Select.
4. A nozzle page prints, forcing ink through the nozzles to clean the clogged nozzles.
5. Print the document again to verify that print quality has improved. If print quality has not improved, try cleaning the print cartridge nozzles up to two more times.

Try to clean the print cartridge nozzles:

1. On the printer control panel, press Menu.
2. Press the down arrow button until you highlight Clean Cartridge. Press Select. A nozzle page prints, forcing ink through the nozzles to clean the clogged nozzles.
3. Print the document again to verify that print quality has improved.
4. If print quality has not improved, try cleaning the print cartridge nozzles up to two more times.

You can also try to align the cartridges:

1. On the printer operator panel, press Menu.
2. Press the down arrow button until you highlight Align Cartridge. Press Select.

Try to reseat the cartridges into the printer. If problem continues, then maybe the cartridge nozzles need cleaning. Follow the simple steps below on how to clean the cartridge nozzles on the Lexmark X3350:

1. Go to Start, Programs (Windows XP: All Programs) > Lexmark 3300 Series > Lexmark Solution Center.
2. Click the Maintenance tab.
3. Click Clean to fix horizontal streaks.
4. Click Print. A cleaning page prints, forcing ink through the clogged nozzles to clean them.
5. Print the document again to verify that the print quality has improved.

Source: How to Clean the Print Cartridge Nozzles on the Lexmark X3350

Here's what I found here:

http://www.lexmark.com/publications/pdfs/x5150/eng/ug.pdf

Cleaning the print cartridge nozzles
To improve print quality, you may need to clean the print cartridge nozzles.
Clean the nozzles when:
• Characters are not printing completely.
• White dashes appear in graphics or printed text.
• Print is smudged or too dark.
• Colors on print jobs are faded or they differ from the colors on the
screen.
• Vertical, straight lines are not smooth.
43
You can use the operator panel or the Lexmark X5100 Series Solution
Center to clean the nozzles.
Using the operator panel
1 Load paper in the All-In-One. For help, see page 16.
2 Press Options until Cartridges appears on the display.
3 Press the right arrow until Clean appears on the display.
4 Press Select.
A nozzle page prints forcing ink through the nozzles to clean the
clogged nozzles.
5 Print your document again to verify your print quality has improved.
6 To further improve print quality, try wiping the print cartridge nozzles
and contacts (see page 44), and then print your document again.
7 If print quality has not improved, try cleaning the print cartridge
nozzles up to two more times.
Using the Lexmark X5100 Series Solution Center
1 Load plain paper in the All-In-One. For help, see page 16.
2 Click Start Programs Lexmark X5100 Series Lexmark X5100
Series Solution Center.
3 Click the Maintenance tab.
4 From the Maintenance tab, click Clean to fix horizontal streaks.
5 Click Print.
A nozzle page prints forcing ink through the nozzles to clean the
clogged nozzles.
6 Print your document again to verify your print quality has improved.
44
7 To further improve print quality, try wiping the print cartridge nozzles
and contacts (see page 44), and then print your document again.
8 If print quality has not improved, try cleaning the print cartridge
nozzles up to two more times.
Wiping the print cartridge nozzles and contacts
If the print quality does not improve after cleaning the print cartridge
nozzles, dried ink may be on the nozzles or contacts. To wipe the print
cartridge nozzles and contacts:
1 Remove the print cartridges. For help, see page 38.
2 Dampen a clean, lint-free cloth with water.
3 Hold the cloth against the gold nozzle area for about three seconds.
Gently blot and wipe dry in one direction (this prevents the colors in
the color cartridge from mixing).
4 Hold a clean, damp section of cloth against the contacts for about
three seconds. Gently blot and wipe dry in one direction.
Nozzles
Contacts
45
5 Let the nozzles and contacts dry completely.
6 Reinstall the print cartridges, and then print your document again.
7 If the print quality has not improved, try cleaning the print cartridge
nozzles up to two more times.
8 If print quality is still unsatisfactory, replace your print cartridges. For
help, see page 38.

It could be that the cartridges are not inserted properly in the carrier or just needs cleaning. Try to remove both cartridges from the printer and manually clean the nozzles. You may refer to this article on How to Clean the Print Cartridge Nozzles and Contacts Manually. Then reinsert one cartridge first and close the cover. If no error appears, reinsert the other cartridge. Replace whichever cartridge is causing the error. You can also try the Clean Cartridge function on the printer by pressing the Setup button -> Maintenance -> Clean Cartridges. It will then print the clean nozzles test page. If error continues, replace the faulty cartridge.

To clean the print cartridge nozzles using the Lexmark software on your computer:

1. Open the Lexmark Solution Center.
2. From the Maintenance tab, click Clean to fix horizontal streaks.

To manually clean the print cartridge nozzles:

1. Remove the cartridges from the printer.
2. Grab a moistened soft cloth and place it on a flat surface.
3. Gently hold the nozzles against the cloth for about 3 seconds, and then wipe in the direction shown.

Reload the cartridges.

Hi there,
To improve print quality
1 On the operator panel, press Options repeatedly until
Cartridges appears.
2 Press the right arrow button until Align appears, and then press
Select.
An alignment page prints. Once the alignment sheet prints, your
automatic alignment is complete.
You may need to clean the print cartridge nozzles.
Using the operator panel
1 Load paper in the All-In-One.
2 Press Options until Cartridges appears on the display.
3 Press the right arrow until Clean appears on the display.
4 Press Select.
A nozzle page prints forcing ink through the nozzles to clean the
clogged nozzles.
5 Print your document again to verify your print quality has improved.
6 Try wiping the print cartridge nozzles and contacts, and then print your document again.
7 If print quality has not improved, try cleaning the print cartridge
nozzles up to two more times.
Using the Lexmark X5100 Series Solution Center
1 Load plain paper in the All-In-One. 2 Click Start Programs Lexmark X5100 Series Lexmark X5100 Series Solution Center.
3 Click the Maintenance tab.
4 From the Maintenance tab, click Clean to fix horizontal streaks.
5 Click Print.
6 Print your document again to verify your print quality has improved.
7 Try wiping the print cartridge nozzles and contacts, and then print your document again.
8 If print quality has not improved, try cleaning the print cartridge
nozzles up to two more times.
If the print quality does not improve after cleaning the print cartridge
nozzles, dried ink may be on the nozzles or contacts. To wipe the print
cartridge nozzles and contacts:
1 Remove the print cartridges.
2 Dampen a clean, lint-free cloth with water.
3 Hold the cloth against the gold nozzle area for about three seconds.
Gently blot and wipe dry in one direction (this prevents the colors in
the color cartridge from mixing).
4 Remove the old cartridges
5 Let the nozzles and contacts dry completely.
6 Reinstall the print cartridges, and then print your document again.
7 If the print quality has not improved, try cleaning the print
nozzles up to two more times
8 If print quality is still unsatisfactory, replace your print cartridges.

Hope this helps.
Thanks
Have a good day.

Hi,
I'm sorry you are having problems with your Lexmark printer.

Please ensure you are using the correct cartridge.

X3350:
Black 32
Color 33

X5470
Black:28
Color: 29

If you are using the correct cartridge for your machine you can try to do the following:

Cleaning the print nozzles: (X5470)
1 Load plain paper.
2 Press Copy Mode.
3 Press .
4 Press or repeatedly until Tools appears.
5 Press .
6 Press or repeatedly until Maintenance appears.
7 Press .
8 Press or repeatedly until Clean Cartridges appears.
9 Press .
A page prints, forcing ink through the print cartridge nozzles to clean them.
10 Print the document again to verify that the print quality has improved.
11 If print quality has not improved, try cleaning the nozzles up to two more times.
Wiping the print cartridge nozzles and contacts:
1 Remove the print cartridges.
2 Dampen a clean, lint-free cloth with water.
3 Gently hold the cloth against the nozzles for about three seconds, and then wipe in the direction shown.
4 Using another clean section of the cloth, gently hold the cloth against the contacts for about three seconds, and
then wipe in the direction shown.
5 With another clean section of the cloth, repeat step 3 and step 4.
6 Let the nozzles and contacts dry completely.
7 Reinsert the print cartridges.
8 Print the document again.
9 If the print quality does not improve, clean the print nozzles. For more information, see “Cleaning the print
cartridge nozzles” on page 92.
10 Repeat step 9 up to two more times.
11 If print quality is still not satisfactory, replace the print cartridges.
If you are still getting the incorrect cartridge message it would be best to return the cartridge and exchange it for a new one.
Thanks
Catherine

White Lines on the Printed Page ID:193
Clean the print nozzles as follows:

1. Go to Start, Programs, Lexmark, Lexmark Solution Center (or Lexmark Control Program) and select the Cartridges tab.
2. Select Cartridge Nozzles (or Clean Print Nozzles).
3. Check the diagonal lines above and below the solid horizontal lines. The diagonal lines should be continuously solid from left to right, with no gaps.
4. If there are gaps at the top that diminish at the bottom, run the Clean Print Nozzle page a few more times. If the gaps are gone, the Clean Print Nozzle page has probably resolved the problem.
5. If the gaps still exist, you should unblock ("wick") the cartridges. See How to Unblock/Wick the Cartridge Nozzles.
   For additional help, refer to the following article: How to Clean the Maintenance Station .