We have a Polycom SoundStation EX in our boardroom, and nobody knows how to use it for a conference call. Whoever was in charge of admin when it was purchase didnt file the guides which came with it, and the two guides I can see on the Polycom website arent helping. Can anyone tell me how to make a conference call using this machine? Or point me in the right dirrection? Thankyou,
Jacq
The conferencing capability to bridge 2 (or more) external stations comes from the telephone equipment/service that you have purchased. Either you are behind a PABX or Electronic KSU, which provides multiple phone service to your office, or you purchase conferencing capability from your local telephone provider (Verizon, AT&T, etc). In either case, the way to initiate a conference call would be the same as when you would have a desktop/office phone and establish a conference/bridged call to external parties. Usually this occurs by having one party on the line, flashing the disconnect button momentarily, getting a new dial tone, dialing and connecting to a second party, then flashing the disconnect button again, which signals the equipment to bridge those two calls to your station. On the SoundStation EX there is a Flash button that provides that capability of momentarily flashing the disconnect button. Try and see if that works. If not, then you will need to make arrangements to purchase the external equipment or service from your provider. If you have the PABX or electronic KSU, it may also be a configuration option that you will need to have your support person for your telephone system, activate for that station connected to the SoundStation EX. Hope that helps.
On our system, you press flash, dial the third party, then press flash, #, 8 to connect all three calls together. You could try that and see if it works on your system.
Hello,
Is there a way to disconnect a conference call when your dialing out to someone and it goes to their voicemail. Suddenly when it hits thier voicemail and you press end it disconnects everyone that you already had connected?????This is in regards to a Polycom SoundStation2
I've the same trouble to with Polycom 2, I guest conference is to make call more than one call, but in fact I never success to make the second call with polycom. When I press for the second number the first call will be disconnected.
Can someone tell me how to use a Polycom Station 2 to make conference calls with more than 2 parties. I've called around but no one seems to be able to help. On a regular phone you get the 1st party on line put them on hold open the 2nd line and then hit conference and you are good to go. How do I do this using the using the polycom. Angela
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