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Chris Posted on Jan 15, 2014
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I have tried all the solutions to the password reset and am still locked out of mailbox. Please help

I tried admin password reset and user reset and it does nothing.

1 Answer

Phonemaster4

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  • Expert 110 Answers
  • Posted on Feb 06, 2014
Phonemaster4
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Joined: Jul 13, 2010
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If your voice mail system is a Call Pilot on a BCM phone system. Use Feature 983, enter the Log number 738662, enter the password set for the system. At this point the display should show Admin with options MBOX -- AA -- OTHR select MBOX. Select CHNG and enter the mailbox number which should be the same as your extension number. The display should now show Password with options of RESET and NEXT. Select reset and your password will be reset to 0000. Press the release button and call into your mailbox using the password 0000. The system will have you change your password and verify it. Hopefully this will fix your problem.

5 Related Answers

A

Anonymous

  • Posted on Dec 24, 2007

SOURCE: NorStar T7316E Corded Phone Problem - mailbox locked

You will need to dial into the system admin of the voicemail
Feature 983
the password is dependant on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.

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Anonymous

  • 108 Answers
  • Posted on Aug 26, 2008

SOURCE: Resetting System Administration login password

Hi Carrie,
Sorry I have been installing a system in a remote area and they do not have Internet access as of yet. Here's what you need to reset the System Manager Password,
Feature 9 8 5, display will read " Set : ### ", press " 9 ", enter the following using the dial-pad: 7 3 7 3 8 7 6 7 7 9 3, display will read: " reset password? ", press YES, press RLS. This should fix the logging in problem. Let me know, ....Mike

Anonymous

  • 192 Answers
  • Posted on Apr 24, 2009

SOURCE: Nortel T7316E need to reset all the password

How to Change a Mailbox Password 1. To access the voice mail system press Feature.
2. Press 9 8 3.
3. When you see Log: enter ~ SETNNA (738662) and press OK
4. Pswd: CONFIG (266344)
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).
Default password is "0000".

consultel1

george peters

  • 860 Answers
  • Posted on Dec 11, 2009

SOURCE: I am locked out of

to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.

Testimonial: "OMG THANKS SO MUCH!!!!!!!!!!!!!! YOU FIXED IT!!!! THANK YOU THANK YOU!"

Anonymous

  • 516 Answers
  • Posted on May 29, 2010

SOURCE: admin password 1020000 does not work

http://www.freevoicetelecom.com/docs/norstar_docs.php?vmrfile=Reset_Admin_Password.htm

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Hi Lyndsay,

Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.

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The best thing to do at this point is to reset the admin. password.
To reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000.

To reset your voice mail password, press feature 983 the screen should say log:
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the display should say mbox, AA, and othr above the three soft keys
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the screen should say add, del, and chng above the soft keys
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We have Nortel T7316. I have been locked out of the voicemail admin. I have tried all passwords I can think of but cannot get in. Please help

How do I reset a password on a Norstar Voice Mail mailbox?
Press Feature 983.
Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of extension numbers) followed by Password (default 0000).
Press MBOX.
Press CHNG.
Enter the mailbox number that is giving you troubles.
Press RESET. The password has been reset to default (0000).

Good Luck.

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I locked myself out of my voicemail for Norstar M7310!

Feature 983 is system admin

1. Log into system administration
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number you want to reset the password for
5. The display shows “Reset Password”
6. Select the softkey under “RESET”
7. Press the release key
*The new password will be “0000′, the system will ask the user to change
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You will need to dial into the system admin of the voicemail
Feature 983
the password is dependant on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
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Nortel T7316E

To reset passwords for Feature 983 do the following

Press Feature 985
Press 9
Enter 73738767793
Press OK

Now go back to Feature 983
Enter 120000 for 2-digit extensions, 1020000 for 3-digit or 10020000 for 4-digit
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