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Maysie, This is a Speaker problem (hardware problem), show some official repairer to change or fix it, but temporary you can use headphone or Bluetooth to communicate by your device. Best of Luck.
Hi, when you can't hear the voice of the caller calling you ,it means that the earpiece of the phone which is located slightly above where the screen is. the earpiece is not ok and it needs to be replaced.
When you replace i,you will now be able to hear the incoming callers voice.
hi :)
i u cant hear people talking,that not mike problem.
mike problem is people cant hear u talking.
i think your speaker was spoil already,that why u cant hear the voice incoming or ringing.u better send for check again :)
if my solution useful,please voted me.thanks..
You are close ,go to the menu and press tool and then press the bluetooth then go to setting and press it.Make sure voice routing incoming is hands-free and voice routing outgoing hand-free
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