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Anonymous Posted on Mar 02, 2018

Cannot log in, repeated message "User Profile" problem

Laptop is 5yrs old but used daily/mainly for heavy photography processing, Internet news/shopping sites, emails. I tried restarting & rebooting many times, nothing helps! Before this, laptop had been slower & more sluggish than usual but no warnings about low battery (about 1yr old.)

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  • Master 5,051 Answers
  • Posted on Mar 09, 2018
General Systems Consulting
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You need a system repair disk so that you can boot up to a dos command prompt. Sometimes you might be able to get a command prompt from booting up in Safe Mode. Windows 8 and 10 have a startup repair that will allow you to get to a command prompt in the advanced options of the startup repair options. If you can get to a dos command prompt there is an hidden administrator account on all computers just for when a problem like this happens. You need to make the hidden administrator account active then you can sign on with it and go into the control panel and create a new user account with administrative rights (or as an administrator). You can then copy all your data from your old user account to the new user account that you created. You might get a message such as "you don't have permission to this account or folder'" when you try to copy you data from one to the other, just click ok and it will allow you to have permission. To activate the administrator account just type this at the dos command: net user administrator /active:yes (when you are done you just change yes to no and the account will be hidden again) but you can always leave it active.
Enable the Hidden Administrator Account on Windows 7 8 or 10

3 Related Answers

pontelemon

pontelemon

  • 538 Answers
  • Posted on Apr 03, 2009

SOURCE: Laptop performance gradually getting slower and slower

Stat>Run> type MSCONFIG>OK>Startup>Disable all>Apply>OK> Reboot system

When reboots, say OK to pop-up message.

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Anonymous

  • 51 Answers
  • Posted on Feb 04, 2010

SOURCE: Dell Studio Laptop- Cannot Log On Message- User

I had one case like this before where there was another user on the machine who loaded the user profile hive in the registry and then forgot to unload it. Therefore when the user tried to log in, it gave them the message just like yours because it's "in use" by the registry. If there is another user on your machine, please ensure that this person unloaded the hive in the registry. And then try logging in again. Please let me know if the problem persists. If my suggestion works, please do rate me. Thanks.

Anonymous

  • 1189 Answers
  • Posted on May 13, 2010

SOURCE: the computer restarts on it own

Hi, go to the "Start Menu," type in the Start Search window; (power), in the next window there will be a "list" of Options in the "Task area, choose the "Sleep and Wake Up category, change the "wake up" this will stop the computer from starting up on its own. "Rating the solution on its helpfulness is appreciated, thanks."

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0helpful
1answer

How do I unlock my laptop? The message is "the user profile service failed the logon" "user profile cannot be loaded"

louise,
click the link below for resolving the error message you are getting logging into your computer.
you receive a "the user profile service failed the logon" error message
https://support.microsoft.com/kb/947215/en-us
thank you,
dell-jesse l
dell social media and communities
tip

User Profile Service failed the logon error message

The User Profile Service failed the logon.
User profile cannot be loaded is a message you sometimes get in Vista or Windows 7. Many suggest editing the registry but for novice users that can be dangerous. Here is an alternative solution.
Logon in safe mode.
  • Restart your computer and log into safe mode: As your computer is rebooting, press F8 Repeatedly after your POST screen. If you get the OS screen, you need to start over.
  • Choose safe mode with networking
  • Open internet explorer and copy and paste this site into the address bar:
http://www.thewindowsclub.com/fix-the-user-profile-service-failed-the-logon-user-profile-cannot-be-loaded
  • Click on Microsoft Fixit which is down the page

If this resolves your issue, 4 thumbs would be appreciated.

Jim
on Sep 16, 2010 • Computers & Internet
tip

How to copy data from a corrupted user profile to a new profile

This article describes how to copy user data from your Windows XP profile to a new profile.
When you copy user data into a new profile, the new profile becomes a near duplicate of the old profile, and contains the same preferences, appearance, and documents as the old profile. If your old profile is corrupted in some way, you can move the files and settings from the corrupt profile to a new profile.
Note The method that is described in this article may not transfer the Outlook Express e-mail messages and address user data that are associated with the user profile where you are transferring data from. When you delete the old profile, you may delete that data if it you do not first transfer it by using other methods. For more information about transferring Outlook Express user data, click the following article number to view the article in the Microsoft Knowledge Base:
MORE INFORMATION
Create a New User Profile in Windows XP Professional
1. Log on as the Administrator or as a user with administrator credentials.
2. Click Start, and then click Control Panel.
3. Click User Accounts.
4. Click the Advanced tab, and then click Advanced.
5. In the left pane, click the Users folder.
6. On the Action menu, click New User.
7. Enter the appropriate user information, and then click Create.

Create a New User Profile in Windows XP Home Edition
1. Log on as the Administrator or as a user with administrator credentials.
2. Click Start, and then click Control Panel.
3. Click User Accounts.
4. Under Pick a task, click Create a new account.
5. Type a name for the user information, and then click Next.
6. Click an account type, and then click Create Account.

Copy Files to the New User Profile
1. Log on as a user other than the user whose profile you are copying files to or from.
2. In Windows Explorer, click Tools, click Folder Options, click the View tab, click Show hidden files and folders, click to clear the Hide protected operating system files check box, and then click OK.
3. Locate the C:\Documents and Settings\Old_Username folder, where C is the drive on which Windows XP is installed, and Old_Username is the name of the profile you want to copy user data from.
4. Press and hold down the CTRL key while you click each file and subfolder in this folder, except the following files: • Ntuser.dat
• Ntuser.dat.log
• Ntuser.ini

5. On the Edit menu, click Copy.
6. Locate the C:\Documents and Settings\New_Username folder, where C is the drive on which Windows XP is installed, and New_Username is the name of the user profile that you created in the "Create a New User Profile" section.
7. On the Edit menu, click Paste.
8. Log off the computer, and then log on as the new user
0helpful
1answer

Why can't I get into my Asus K53U laptop?

This sometimes happens with Windows installations - your user profile gets deleted or corrupted and this error message results. If you aren't into heavy computer software fixes, I would take it to a computer-savy friend, or a computer service provider. Here is one set of instructions to try and remedy the problem. You receive The User Profile Service failed the logon error message
0helpful
1answer

Toshiba mk6475gsx

Hi

If you have forgotten your password to log on to windows then you will not be able to log on to your profile as this needs your windows password.

If you have a sepreate administration account on the laptop you can log on with this make another user account to log on, log on with this account to create your new profile then log off, back on as admin, you should then have access to the users folder and with admin rights you should have access to copy your stuff from the old user profile to the new one.

Cliff Cook

MCP
0helpful
1answer

Proline laptop

try this, it may help
Instructions
  • Go ahead and create a new user account, and make sure you give it a name like MAIN or ADMIN for administrative purposes.
  • Make the other account the administrator by going to: START, CONTROL PANEL, USER ACCOUNTS AND FAMILY SAFETY, USER ACCOUNTS. Then select to make it the administrator
  • Log off your user account, and go to the new administrator account, then delete the old account. After that you create another user name with the same name as the one you deleted so as to get a fresh start.
  • Install whatever programs were not allowed to be installed on the old administrator account because of error messages and other flaws that kept repeating themselves on the old user account. Voila! You have now bypassed the errors that keep you from having a Laptop with no errors on your software programs.
0helpful
1answer

Dell Vostro 3500 running Windows 7. Trying to log into the admin (only) account and get the message: The User Profile Service service failed the logon. User profile cannot be loaded. No Recovery Media was...

Please check following link from Mocrosoft knowledge base:

Error message: "The User Profile Service failed the logon. User profile cannot be loaded", when logging on to Windows 7 or Windows Vista

http://support.microsoft.com/kb/947215

PS: If it helps then please click on thumbs up.If you need more help then please let me know.
1helpful
1answer

When I put in my password it tells me "The User Profile Service service failed the log on User profile cannot be loaded

switch the laptop on and then after the post messages appear and before windows starts press f8 repeatedly until the startup menu appears choose safe mode then log in as administrator. click start control panel > users > click manage user accounts then click create new user and create the account with administartor rights. Restart the laptop and log in to the new account you created then open computer up and right click on local disk c and click properties then click on tools click the button next to error checking saying check now. It will say windows cannot check a disk while it is in use and would you like to schedule a check on nxt restart or it will have a button saying schedule disk check, if its the latter click it. restart the pc and let it check the disk

after it has started windows try to log back in to your old account


if you cant log in to your old account you may be infected with a virus, scan your laptop.


If you find this useful please vote for me
0helpful
1answer

Dell Studio Laptop- Cannot Log On Message- User Profile Service Failed Log on User Profile cannot be loaded

I had one case like this before where there was another user on the machine who loaded the user profile hive in the registry and then forgot to unload it. Therefore when the user tried to log in, it gave them the message just like yours because it's "in use" by the registry. If there is another user on your machine, please ensure that this person unloaded the hive in the registry. And then try logging in again. Please let me know if the problem persists. If my suggestion works, please do rate me. Thanks.
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