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Posted on May 27, 2009
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Screen is off. It's frozen.

I turned on my Sansa e270 and the screen isn't working. My blue wheel lights up and stays that way but I can't turn it off or do anything. I tried to let it run out of battery and then turn it back on. Same thing happened. I tried charging it then turning it on. Same thing. I also held down the power button for a long period of time. Same thing. What do I do? I feel like I just wasted 50 dollars. I only had it for a month. Please help.

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  • Posted on May 27, 2009
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Holding the power button for 20 seconds should reset it.  Otherwise, there are many solutions on the support page here.

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  • Posted on Aug 17, 2009
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Related Questions:

2helpful
1answer

Frozen
If the light around the spinning wheel is blue and the screen is black, then Hold the on/off button up for about 10-20 seconds and it should turn off. then you can just turn it on again. I fit doesn't work, then just wait for the battery to die and charge it back up.
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May 05, 2010 • SanDisk Sansa Fuze MP3 Player
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I have a proplem with my sansa e250 after upgrading it. Now I can't start my sansa. The whole sansa is frozen. Just appear SanDisk logo on the screen, blue wheel lite and that's all. I tryed several time...
Does it show up under "My Computer" when you plug it into your PC? If so, download and run the Sansa Firmware Updater to update its firmware.

http://kb.sandisk.com/app/answers/detail/a_id/156/kw/firmware/r_id/101834
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Feb 02, 2010 • SanDisk Sansa e270 MP3 Player
0helpful
1answer

Black screen, lit up blue wheel ,Cant see screen
try detaching the back by taking off the tiny screws (dont lose them!) taking out the battery + putting it back in.
Read full answer
May 31, 2009 • SanDisk Sansa e260 MP3 Player
0helpful
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Black screen, lit up blue wheel ,won't turn off or on
Goto > http://www.sansa.com/support/sansa_view/faqs

There is a FAQ page here that might help you.
Read full answer
May 29, 2009 • SanDisk Sansa e260 MP3 Player
0helpful
1answer

Sansa e270 black screen
I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..I think the reason you are getting that screen is because you have formatted it under my computer...next time you want to format it use the windows media player instead.
Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep
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Apr 05, 2008 • SanDisk Sansa e270 MP3 Player
0helpful
1answer

Stuck on refresh/black screen
I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep
Read full answer
Mar 22, 2008 • SanDisk Sansa e270 MP3 Player
0helpful
1answer

Sansa m250 is frozen on initializing screen
my e200 does that im sooo pissed it just stays on the screen turns blue than goes back to home screen. i let the batteries run out and the same thing still happens!!
Read full answer
Nov 21, 2007 • Audio Players & Recorders
0helpful
3answers

Device frozen
there is no know solution for this problem.. aparently its called error is called "blue light" and yeah.. according to customer service and forums the sansa is toast when this occurs...
Read full answer
Nov 19, 2007 • SanDisk Sansa e270 MP3 Player
0helpful
1answer

Frozen
the same thing happen to me today just leave it alone and let it turn off but if it doesn't turn off just hold on to the button for 15-20 secs it should go back to normal
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Jan 31, 2007 • SanDisk Sansa e270 MP3 Player
0helpful
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Sandisk e270 video won't work
Download the latest version of Quicktime
Read full answer
Oct 26, 2006 • SanDisk Sansa e270 MP3 Player
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