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Shutter unit defection.Press Utility key-Meter count-Check details-00000000-End and you entering in service mode,select trouble reset.The very simple method is remove the finisher/exit unit and work without.
your top output tray in the middle are four orange rollers when properly cleaned. well the top two and bottom should seperate when paper comes out, there is a problem with that get a tech out to look at it.
how to fix code C11A3?
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