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The Samsung side by sides and french doors have split systems meaning both freezer and ref have evaps. Your water reservoir could be frozen. They have DC heater that is attached to reservoir so it does not freeze, this could be your problem. The other problem that I have run across is the water line in the door can be frozen. If it is the door, you can check by locating where it enters the door, because it will have a quick disconnect. Disconnect water line and grab a cup and place cup under diconnected line coming from cabinet on the door and press or have someone call for water on fountain. Let me know if that helps. Thanks Logan.
Turn the temp down on the refrigerator side but not below freezing. Some frigs have a "trap" set up for the water dispenser. its located behind a panel in the frig and it is there to help chill the water before it dispenses. if the frig setting is too cold then it can freeze the water .
The filter for the french door refrigerator is probably behind the vegetable drawer, if you do not see it in the upper right hand corner of the refrigerator compartment. Remove the veggie drawer and turn off the water coming into the refrigerator. Rotate the old filter to the unlocked position and remove it. Then take off the protective cap from the new cartridge and insert it into the refrigerator. Rotate it to the locked position. (Rotate the filter to position the label before you insert the filter. Then the filter goes in correctly.) Reinsert the vegetable drawer and close the doors. Then turn the water back on and fill several glasses with water to clean the filter. Pour that water down the drain at your sink.
If it is a frost free unit the water collects in a well at the compressor , there is a heater element in the well that boils off the water , this is were the fault is.
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