I inserted a brand new authentic cartridge. what can I do to rectify this problem?
Clean the contact of the small electrical contact on the cartridge and where those contacts make contact on the machine normally front of the machine with alcohol. some times hands get oil on the contact so there no good electrical contact, though occasionally you do get a bad cartridge.
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f
SOURCE: Toner Cartridge reads empty
did you change the microchip with the cartridge. also i believe that you can reset the levels in the menu
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