First i changed the color cartridge and now it has a ? on the screen and wont print color at all, i ordered another one and the same thing happened, so i got a hold of dell and they sent me a new one and nothing, still the same. Now on top of that it will only print if i actually type something in and then print, i can not print from the web, my e-mail or anything i copy and paste and i don't know why, I am ready to throw this printer, i can not afford to buy another one and i need it to print for school. Any one have ANY ideas????????? PLEASE
Suggest you completely remove the printer from your system. The shut down the system, restart and reinstal the software that came with the printer. If it install completely with no problems you should be Ok to go. If not write back and with the info you can give on the removal the first time if it went ok and the reinstalation it it went OK. Also with the printer completly disconnected from your PC just plug the power cord into the wall and then put something on the scanner screen and see if you can make a copy of it by using the copy button. You should be able to make a black or color copy without your Pc hooked up.
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