Question about Singer CE-200 Quantum Futura Computerized Sewing Machine

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Connection error check usb cable connected power switch turned

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Posted on Jan 02, 2017

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SOURCE: Singer Futura CE100 Connect Error. Check that USB cable is connected and power switch is turned on.

I received an email back from Singer stating that it is not possible at this time to load the Futura software on a 64-bit system using Vista. I have emailed to ask whether it would load if the OS were XP, but I haven't heard back yet.

They said that they were working on finding a fix for this, but they aren't sure that they will since it's a hardware problem.

Posted on Mar 09, 2009

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SOURCE: Singer Futura CE100 Connect Error. Check that USB cable is connected and power switch is turned on.

So here's what I did and it worked for me. Somehow the WinDriver that is on the software is uninstalling itself and needs to be listed with the drivers for Jungo for this software to work. I installed the software when I first got the machine with no problems, then suddenly I couldn't open it and was receiving the same connection error. When you go to http://www.futura-support.com/faq/machine.htm#2 to install the drivers, you'll notice their screen shot shows both the CLEM driver and the WinDriver. Check your machine following their instructions to see if you have both listed under the Jungo driver. If not, go to http://www.jungo.com/st/windriver_usb_pci_driver_development_software.html and select the link under "Available WinDriver Toolkits" for your operating systems (I selected WinDriver USB for Windows). It asks a bunch of questions which I didn't know the answer to so I selected "other" on almost everything then entered "NA"or "?" for the other description. Select Download now and it will need to restart your computer. Once done, I looked at the device manager again and now WinDriver is listed under Jungo and CLEM and the software opens, no problems.

This will at least temporarily solve the issue, however, it's a free trial which means the download will expire at some point. Good news is, the windriver is on the futura disk, I just don't know why it's not installing or staying on the machine. I am sending all of this to Singer to figure out what they're missing in the installation files and hopefully get a fix permanently.

Good luck!

Posted on Mar 13, 2009

  • 64 Answers

SOURCE: Singer CE0100 Futura connection error....

newtosinger, you got a very strange answer. Updates with 64bit Vista/XP and Windows 7 platforms support will be released for all Futura models, just due to higher demand updates for newer machine models are released first. So far updates exist for models ce150/250/350 and ses1000/2000. In a few days will be released an update for ce100/200 that use software 2.5.0.0-2.5.0.2. After that will be released an update for older software versions Futura 1.0.0.x (ce100) and 2.0.0.x (ce200/200E)

Posted on Jan 22, 2010

  • 233 Answers

SOURCE: I keep get a connection error. Ck that USB cable

Make sure you have the USB plugged into the back USB ports on a desktop computer and try each of the different ports on a laptop computer. What Singer doesn't tell you (and probably isn't aware of) is that the back ports provide more voltage than the front ones (and is also true of certain ports on your laptop). The USB cable and your computerized sewing machine require more voltage than the other ports allowed.

Give this a try-it should do the trick.

Posted on May 01, 2011

  • 233 Answers

SOURCE: I keep getting a connection Error Message. Please

Make sure you're plugging the USB cable from the machine intoa USB port in the BACK of your computer, not one of the front ports or a porton a USB hub. The cable and machine need more power than most of those portsprovide, a technical detail that Singer doesn't realize. If you're using a laptop, keep trying different USB ports until you find one that works. Good luck!

Posted on May 18, 2011

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Connection error, check usb cable....


This may sound silly and I am not trying to be a smarty but mine does that quit a bit and it always because I don't have the on switch on when I pull up my soft ware and if the cord you bought is to long it will not work I suggest only because i do this frequently go back to the original cord hook it up turn it on then pull it up on your computer

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Futura software says machine isnt connected


Go to the Singer website and down load the driver for your machine.

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Singer futura ce200 usb cable not connected


IF YOUR WINDOWS 7 UPDATED TO 64 BIT, THE SOFTWARE WONT WORK ANYMORE

Dec 31, 2012 | Singer CE-200 Quantum Futura Computerized...

1 Answer

Connect error. check that usb cable is connected and power switch is turned on


what is it not doing? has the machine been sitting up for a period of time?

Mar 11, 2012 | Singer CE-100 Futura Computerized Sewing...

1 Answer

I keep getting a connection Error Message. Please Check that USB cable is connected and power switch is turnedl. I just upgraded to a new computer from and older model computer


Make sure you're plugging the USB cable from the machine intoa USB port in the BACK of your computer, not one of the front ports or a porton a USB hub. The cable and machine need more power than most of those portsprovide, a technical detail that Singer doesn't realize. If you're using a laptop, keep trying different USB ports until you find one that works. Good luck!

Apr 29, 2011 | Singer CE-200 Quantum Futura Computerized...

2 Answers

When I try to open the futura program a pop up box continues to say check that USB cable is attached and machine is turned on. I tried two different USB Cables and turned the machine on. However the same...


My computer is extremely touchy when I use my usb cable to attach to my machine. I have to use the SAME usb port that I used when the driver was installed or else it will not recognize that my machine is plugged in. Basically it is telling you it cannot find your machine. Reinstall the driver and mark which usb port you used to install the machine.
Also, in order to open the futura software, your machine must be powered on and connected via USB cable before you attempt to open the software on your computer.

Oct 20, 2009 | Singer CE-100 Futura Computerized Sewing...

1 Answer

Singer Futura CE100 Connect Error. Check that USB cable is connected and power switch is turned on.


I received an email back from Singer stating that it is not possible at this time to load the Futura software on a 64-bit system using Vista. I have emailed to ask whether it would load if the OS were XP, but I haven't heard back yet.

They said that they were working on finding a fix for this, but they aren't sure that they will since it's a hardware problem.

Mar 02, 2009 | Singer CE-100 Futura Computerized Sewing...

4 Answers

Singer Futura CE100 Connect Error. Check that USB cable is connected and power switch is turned on.


So here's what I did and it worked for me. Somehow the WinDriver that is on the software is uninstalling itself and needs to be listed with the drivers for Jungo for this software to work. I installed the software when I first got the machine with no problems, then suddenly I couldn't open it and was receiving the same connection error. When you go to http://www.futura-support.com/faq/machine.htm#2 to install the drivers, you'll notice their screen shot shows both the CLEM driver and the WinDriver. Check your machine following their instructions to see if you have both listed under the Jungo driver. If not, go to http://www.jungo.com/st/windriver_usb_pci_driver_development_software.html and select the link under "Available WinDriver Toolkits" for your operating systems (I selected WinDriver USB for Windows). It asks a bunch of questions which I didn't know the answer to so I selected "other" on almost everything then entered "NA"or "?" for the other description. Select Download now and it will need to restart your computer. Once done, I looked at the device manager again and now WinDriver is listed under Jungo and CLEM and the software opens, no problems.

This will at least temporarily solve the issue, however, it's a free trial which means the download will expire at some point. Good news is, the windriver is on the futura disk, I just don't know why it's not installing or staying on the machine. I am sending all of this to Singer to figure out what they're missing in the installation files and hopefully get a fix permanently.

Good luck!

Jan 12, 2008 | Singer CE-100 Futura Computerized Sewing...

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