Uploaded the futura ce350 software on windows 7 several times. When open programme get an message: Connection error.Check USB cable is connected & power switch is turned on.
There are a few possible reasons to get the USB connection error. You could have a bad USB cable, a bad port (on the computer or the sewing machine). If you are using a USB hub, try a direct connection. Try a different USB 2.0 cable (type A to type B) of 6' or less in length connected to a different port. You might simply be opening the program before the driver is completely installed. Wait a few minutes after turning on the sewing machine; look for the New Hardware Found message disappear indicating that the new driver has been associated the USB device. Usually the new hardware found is announced with a beep.
If you are connected to a USB 1.0 port, you need to turn off the computer, connect the sewing machine's USB cable to both devices and then turn on the sewing machine. Then turn on the computer and wait for the driver to be installed completely. (The first generation USB protocol was not plug and play. It only recognized devices on restart/boot.)
To check if the driver for the sewing machine is found by the computer, open the Device Manager. Expand the Human Interface Devices section. If the entry for the CE-350 has an exclamation point or a red x, the driver hasn't been properly installed. If you right-click on the device, choose Properties. Check the General section to see if the computer thinks it is working. Look the events tab for details like a "Further Installation needed" message.
I hope this helps.
Cindy Wells
(Note: some USB ports do not hold the cable properly. If the cable is wobbling in the port, you might hear the Hardware found beep several times as the connection appears and disappears with the machine. Under some circumstances, the port can be damaged by high voltage demands (charging with a bad cable or too many devices on a USB hub) or a surge coming through the computer. You can sometimes check this by connecting a USB device that works on another port or machine to the port that may be faulty.)
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