Replace the fuser unit
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f
Is this paper the same weight/thickness as the white paper?
Are you specifying the settings properly as far as the weight and type?
It sounds like the sensors are detecting a double feed(?)
Try different settings for the tray, and even try a different brand of stock to verify.
SOURCE: paper jam in fuser
Remove the right hand side cover of the printer, (loosen the two screws, one is at the back).... see the small stepper motor at the top right?
Rotate the white gear teeth connected to it, just visible, DOWNWARDS, ANTI CLOCKWISE, using a blunt screwdriver or something, a few teeth at a time, this will eventually rotate the fuser roller and the paper will come out of the bottom of the fuser.
SOURCE: Paper jam
solution for paperjams when paper sensor cleaning doesnt help: Jam at fuser, half page printing, folding pages
Find all solenoids in your printer:
clean the glue or add oil on the solenoid to prefent it from ticking together.
open the side door and remove the L metal plate to access them.
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