Lyndsay D Posted on Jan 04, 2014

Nortel phone - VM box locked contact admin - tried solutions & no luck

The general mailbox is locked in our system- and it says contact admin. I tried the suggestions here with features 985 and 983 - and since I don't know the password & cannot reset it (it juts comes up VM:363 when I try to re-set - so I can never do anything else) - so I am thinking I should delete the mailbox and re-create it -but have no idea how to do that. If anyone has ideas on making my general message mailbox functional again - would really appreciate it.

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Megan

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Posted on Jun 15, 2014

Megan

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Hi Lyndsay,

Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.

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george peters

860 Answers
Posted on Nov 04, 2009

SOURCE: I am having a problem with the Nortel phone

That set may have the general delivery mailbox attached to it. The mail box number for the general delivery mailbox is 100. you might try and resetting that mailbox to see if it gives you access.

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