My laptop has Windows XP and it randomnly shut off one day. Now, when I go to turn it on it loads the compaq screen then it goes to a black screen asking me to start windows: safe mode/safe mode with networking/safe mode with command prompt/last known good configuration/start windows normally. However, I have tried each of those choices and it brings me to the screen to load windows then just goes back to the initial compaq screen. I've tried f10 Setup but nothing there has helped.
Suspected hard disk faulty or OS corrupted.
to check, take out your hard disk and put it in other laptop. if the problem persist your OS is corrupted. In that case, you need to reformat your OS in a defaulty factory settings.
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It sounds like your computer may be over heating, does the bottom of the laptop get hot when its shutting down?
Do you receive a blue screen on your compuer at all (BSOD) before the computer shuts down.
When you are rebooting the computer Windows is asking you how you would like to restart windows due to the sudden stop of the operating system.
Always choose start Windows Normaly..
However I would not keep starting your computer backup if it's shutting down. That usualy means that there is a problem :-)
Now it could be many things that are causing your computer to reboot from bad memory, overheating, software, spyware, viruses battery problem and so much more. I will need some more detailed information such as what software your running, does this always happen say when you try to load a game, (could be power supply) or everytime you open firefox or Internet explorer (could be spyware)
If you can provide more detailed information I am sure that we can come to a solution for you.
Where do you live, if you live in Canada and need a service location let me know, we have service areas all over Canada.
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