I have an HP photosmart D7160 printer. The printer will not print word documents with black text. It acts like it is printing it but nothing is on the page. I have to change the color of the text. Also, pictures usually have red splotches. It will have gray in the pictures, so I don't even know if the black ink is the problem. I have already tried to replace the black ink. I have also tried to clean where the black ink connects to the printer. What is wrong?
Plunger needs to be cleaned, print head also would need to be looked at on this one.
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edwy_1a56970cf1ea4620
Wow before I can answer that question I get a Thanks for Trying rating.. Wow people on here just do not know how to rate? or do not like the solution?
http://www.youtube.com/watch?v=aYU7nZzNN...
click on the like to video below and follow directions and please adjust your ratings
http://www.youtube.com/watch?v=LGPCjKzRt...
These two vid will help you
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In most
cases when the HP02 cartridge is not recognized, or has poor connectivity, you
will normally receive an "Unrecognized Cartridge" or "Cartridge
Problem" error message with a big RED X; in most cases (like 99.3%) the
smart chip needs to be replaced with a new one - please note the chip life has 25
month expiration window from the time the HP02 (or 363 in the UK) cartridge is
initially installed into the printer. Click here for more information when
using refilled ink cartridges or general printing problems using any HP02 ink
cartridge: http://inkjet411.com/?page_id=1372
I suggest
you first activate a CLEAN PRINTHEAD
routine from the TOOLS/MAINTENANCE menu to see if you can blow/**** ink down
and thru the PRINTHEAD nozzle plate. You may also need to place a damp cloth
under the printhead to help 'wet' the nozzle plate in an effort to remove
residual black ink buildup...you can find some youtube videos on how to do this.
For additional HP02 support information, please visit our HP02 system support
page which includes videos of procedures below: http://inkjet411.com/?page_id=1372
If you
observe an INK SYSTEM FAILURE
message then the permanent PRINTHEAD may be electrically damaged (unfortunately
it is not replaceable; you can verify this by performing the following):
To bypass INK SYSTEM FAILURE message
please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813
Verify the permanent built-in PRINTHEADs
electrical performance inside this legacy printer model by running the TAP
43 diagnostic test (either one of the procedures below applies to all printers
which use HP02 or HP363 ink cartridges): For additional HP02 support information, please
visit our HP02 system support page which includes videos of everything
mentioned below: http://inkjet411.com/?page_id=1372
A. HP02
ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
Tap
43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1.
Press * and # keys simultaneously.
2.
"Enter
Special Key Combo" will be displayed.
3.
Press 123 to display the 'Support/Service' menu.
4.
At 'Support/Service' menu, click the Right Arrow
3 times until Special Reports menu is displayed.
5.
Select Ok, then click Right Arrow 2 times until the
'print-mech button tap' menu is displayed.
6.
Select Ok ('code = 0' will be displayed); click
and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you
need to decrease numerical count.
7.
Select Ok. The test page prints.
8.
Check the 4th line at the top of the printed
report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen
Status: Pen OK".........if any other message
is displayed then the PRINTHEAD may have failed and may need to be replaced (if
part is still available). It is suggested to perform the 'Printer Reset'
procedure below to first rule out printer firmware related problem.
B. HP02
ink-series printer models that DO NOT HAVE a KEYPAD:
Internal Test Print:
1. Press the Menu button, press
the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button
several times to select 'Print Test Page', and then press 'OK'. The test page
prints.
Tap 43 PRINTHEAD Health Diagnostics -
See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn
ON the printer.
2. Press
and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release
both buttons.
4. You
will see a new screen that says, "Enter Special Key Combo"... The Key combo is:
press and release in sequence the "Red Eye Removal", "Print Photos", and then
"Red Eye Removal"
5. Scroll
through the menu by pressing the right arrow button until the display says
'Special Reports'.
6. Select
Ok, then press the arrow button until the 'print-mech button tap' menu is
displayed.
7. Select
Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43'
is displayed.
8. Select
Ok. The test page prints.
9. Check
the 4th line at the top of the printed report; an electrically good/stable
PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is
displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is
not replaceable). It is suggested to perform the 'Printer Reset' procedure
below to first rule out printer firmware related problem.
NOTE: Costco USA/Canada and Fry's
Electronic's (along with some Best Buy stores in Canada) provide a top-notch
refilling/chip re-programming service today...check it out:
http://www.costcoinkjetrefill.com/pricing
For additional and advanced HP printer diagnostics,
please visit: http://inkjet411.com/?page_id=1813
To help solve other HP02 ink-series printer/printing
related issues please visit http://www.inkjet411.com
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how do you clean the plunger? and what do i do about the print head?
my cartridges don't even look like that. somebody also told me there is no such thing as a plunger on an hp. i am not questioning you, its just that now i am very confused. the first video did not help me. i did not have a tab that said services. i don't know if i should attempt to do the second video because my cartridges did not look the same as theirs.
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