No steam is coming out?
Try salt in the water, booklet in mine recomends salt to create steam, but don't add too much or you'll end up with a mini giser!!!
Hope this helps, if not, it's possible that the heating element is bad. Try the salt, then turn on for 1/2 hour or so, remove the cartridge from the water resivore and slowly stick a finger in to see if the water is hot or cold...
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