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Sorry to hear this Jennifer. First thing that comes to mind is that it is a crack in the under screen glass. You can test this by applying slight preasure on each side and see if you see any rainbow colors or if you lose the PITURE on the screen. Has it show a screen on both sides of the line? These tablets are known to have issues relating to even the slighted shock or sometimes its caused due to surges from the charge unit. If you have this happen and it does get worse it is about 40 dollars to have a new screen installed. Ill follow your post to see if I can help you further.
Good luck
Chadman
Have you downloaded the firmware upgrade? You'll have to download it to a micro SD chip via computer. Insert the chip into your tablet and do a hard start by holding the down volume and power buttons simultaneously.
That is a pretty inexpensive tablet. The screen is broken and the machine isn't worth repairing. The screen will cost far more than a new comparable tablet, sorry for the bad news.
Sorry you had such a upsetting accident. Unless you're an electronics repair wizard yourself and know where to get a replacement screen I would make no attempt to fix it myself. Your warranty has just barely started.
It's a brand new unit (just came out) and you'll regret messing around with it trying to get it fixed. I suggest you adjust yourself to being without it for a week or two and get it back like new. As one who has in the (distant) past tried to repair electronics under warranty he wasn't knowledgeable to work on I can testify that the warranty route is the way to go 8^).
Patience, just think of the tablet return the way you thought about it before you bought it... anticipation!
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