Must be the brew motor which drives the brew unit or Automat.
First step is to remove the brew unit and check how freely it can move up and down. If it is quite stiff there is probably a coffee build up behind the chamber, you can take it apart and clean it, then grease the black auger at the top and bottom before putting it back together.
If the unit is moving freely, then the chances are its a fault with the motor and will need to be replaced. The motor is what drives the gear wheel that the brew unit sits down on to....
Hope this helps.
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