No audio on a proven headset. Videos yes, Skype, nuance Dragon yes. No words or music fromj any source, Is this a major repair?
Not at all this seems to be a very minor issues, 1st things first, check to make sure its not muted most headsets have a volume switch on the cable, please let me know the exact model # so I can diagnose better.
There is a solution to this is issue which has worked for many. Try this
http://www.support-help.co/blog-admin/dragon-naturally-speaking-does-not-recognize-audio-device/
http://www.support-help.co/blog-admin/dragon-naturally-speaking-does-not-recognize-audio-device
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