Pardon my question; but what do you mean everything works fine? Have you attempted to attach the speaker system to an other device, such as a Receiver, DVD player, TV, etc? First check and see if the System works on other electronics and if it is working, then you go back to your computer and start from there; and I assume "everything works fine" could be the computer. The Altec is one of the best systems out there and their quality superior. It is rare to get a new Altec in a defective state as they do a great job on quality control.
Testimonial: "Dear Hemedinger, Maybe I didn't make myself clear enough, but the system I'm referring to is an Altec Lansing imt 620, a portable system with FM receiver and iphone dock. There is no way to test this system, other than listen the FM radio, listen the iPhone or another device (AUX). In all cases 'everything' seems to work fine, that is to say the Power LED and the LCD are on and giving normal information (like source and FM station). The only problem: there is no sound whatsoever. Here is some additional information: Brand Name Altec Lansing Product Dimensions 2.5 x 13 x 6 inches Item model number iMT620 Power Source Type AC & Battery Connectivity Technology Powerline Operating System iOS Date First Available September 3, 2009 Sorry again for putting you on the wrong track and thanks for your help. Bill"
SOURCE: Finding replacement Power Supply for Altec Lansing
I did the same! Thanks for suggesting a call to Customer Support (800)258+3288. The guy didn't seem overly pleased to help, but he did promise to send me a new power supply. Also, he said that they don't make the iM7 anymore, but I had already found out that the iM9 uses the same power supply. I, too, will wait and see.
SOURCE: my altec lansing VS 2421 speakers don't have sound anymore
Plug in ONLY the regular wired speakers and ONLY to the green port on the back.
Make sure they are powered up and the volume is about half way.
OK now you need to call up ether the sound card application or preferably the windows volume control from the bottom tool-bar.
Click Open Volume Control.
A box with sliders in should appear. make sure that volume control, wave, sw synth, aux, cd player, line in
are all about half way and that none of them have ticks in the box at the bottom.
If any of those are missing click options then properties from the top left and put a tick besides any that were missing (nothing else)
Now close the slider box.
Put a normal music CD in your CD/DVD player on the computer and set it to play with windows media player.
You should now have sound out of the speakers.
Double check again and make sure it all works.
If you still have any problems check your hardware list and make sure thee are no exclamation marks by any sound hardware (excl. speakers)
These need to be sorted out first. for that you need to know what your sound card is and download the drivers (or update them)
Testimonial: "Thank you so much....problem is solved. I fixed this pronto!!!! Thanks for your help...yay From Guam"
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