Spindle turning but bobbin not turning as lost spring lock on spindle
SOURCE: bobbin winder won't spin Cannot load bobbin
Can be dirt or particles that have made it stuck with friction and so a resetting /overhauling with good oiling, degresing will resolve the matter, provided there is wearing off in the drive.
First use a degreasing spray before you can disemble.
SOURCE: My bobbin winder stopped working on my Brother
I think that I would call Brother at 1-877-276-8437 and ask them if this is a warranty issue. They may have a quick fix for you.
Testimonial: "Thank you. I am dropping it off at a nearby fabric store, and if they cant do anything, I will contact brother."
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