Anonymous Posted on May 14, 2009

My copier and printer work just fine but cannot get the scanner to work at all...I have followed the instructions precisely. Isobel

1 Answer

Ekse

Canon Master 13,435 Answers
Posted on May 14, 2009

Ekse

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Okay so the copy and print function works, but you can't scan to your computer?
Are all the drivers installed?

all the drivers etc are available at http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=2613&modelid=15603#DownloadDetailAct

To test scanning, follow these steps
press start and select run to open run menu OR
hold down windows key and press R to open the run menu

in run type: mspaint and press ok

in the paint program that just opened click File and select from scanner or camera, scan a page and get back to me with results.

make sure the drivers are all installed. If you can copy with the printer (without the use of a computer) then the printer is perfectly fine and it comes down to settings or missing drivers on the computer.

Ekse

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My cannon 340 pixma printer/scanner is not scanning the whole page. It prints, and copies fine. It's the scanner that is the problem. If it matters My OS is an iMac. How do I correct that? Thanks

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My copier and printer work just fine but cannot get the scanner to work at all...I have followed the instructions precisely. Isobel

1 Answer

Ekse

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My cannon 340 pixma printer/scanner is not scanning the whole page. It prints, and copies fine. It's the scanner that is the problem. If it matters My OS is an iMac. How do I correct that? Thanks