Hello,
There are several things that this could be. Probably the
most common problem that we see when customers come in with this problem
is actually a fairly simple problem to fix. Here are just a few things
that this could be.
The fist possible problem is a VERY common
problem actually.
Possible Problem
#1. The first problem is extremely common. In fact, we probably see
between 2-3 of these problems every week. It mostly happens after people
take the bottom plate off the vacuum in order to clean the roller
brush. What happens is when they reinstall
the bottom plate, they put it on on incorrectly. It's actually very easy
to do. When the bottom plate (soleplate) is installed wrong, there will
be a gap between the bottom plate, and the agitator housing, or the
purple tray the roller brush sits in. This will cause the soleplate to
be a few inches higher off the ground then it should be, preventing the
brushes from even hitting the carpet. This makes it seem to the user
that vacuum has lost suction power because without the brushes
hitting the
carpet, the machine will not pick up very well on floors, but when they
use the attachment hose there's plenty of suction power.
Here's a picture of the WRONG way to install
the bottom
plate. Notice the gap in between the two housings:
Here's
another picture, that is the RIGHT way to install the soleplate:
I
would say probably 6 times out of 10 this is the problem with the
customers machine. If you checked the soleplate and it is installed
correctly, move on to the second possible problem.
Possible
Problem # 2. Turn the vacuum cleaner upside down so the brush roller is
facing upwards. I found the easiest
way to work on it is to put it on a counter top or work bench. On the
left hand side behind the roller brush you should see a flexible
transparent hose that goes from the motor to the agitator housing. This
hose actually has a lot of strain on it when the vacuum cleaner is in
the reclined position. When the first few series of Dyson DC07 models
came out, they didn't make this hose long enough, so when the vacuum was
in the reclined position, it would put too much stress on the hose, and
cause the hose to actually crack, usually right where the end of the
hose that goes into the agitator housing. Examine your hose and see if
you have any visible cracks in this hose. If you need to you may just
remove the entire hose assembly by pulling on it. It will easily come
right out of the machine so you can inspect it better. Here's a picture
of where the hose usually cracks:
This
would also explain why the vacuum works fine when using the
attachments, but not on the floors. The attachment hose uses a different
suction channel, and when the machine is in the upright position, no
suction goes through this hose. If you do find a crack in this hose, the
this hose needs to be replaced. Here's a direct link to that hose on
our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose
Part # 904219Possible Problem #3. I would
suspect that this may not be the problem, but if neither of the solutions above worked, then try this
one. Dyson's
in general are prone to clogging. There are a few clog ports throughout
the vacuum cleaner that were added there due to Dyson prototypes
becoming clogged at these points. Here are pictures of how and where to
check for these clogs. Simply remove the suction port covers at both of
these locations:
If
you are getting suction power from the hose, but the vacuum still
doesn't pick up on the floors, I think that these solutions should fix your problem. If
you just
replaced the clutch mechanism, the roller brush should be fine, but turn
the vacuum over on it's side and make sure that the roller brush is
actually spinning while it's on carpet mode. If none of these problems
fixed your Dyson, please use the Clarification Request, or leave another
comment here on the Fixya repair page, and I'll be happy to further
diagnosis the vacuum cleaner with you.
I hope this was helpful
to you. If so, please be sure to rate the repair as helpful by clicking
the thumbs up icons in the top of the repair page. This is what keeps
Fixya repair professionals like myself continue posting these detailed
repair solutions for free, rather then just the premium ones that users pay to have answered. We really do appreciate when someone
recognizes the work you've done. Thank you very much,
Chris J.
GoVacuum.com
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