Hello, Eileen -
Apparently the Cook's Essentials products are exclusively sold new by QVC.
I do not find a manual for your model of convection oven. It may not be manufactured any longer. It is listed as "unavailable" on the QVC website.
I have found some web pages indicating the manual for the oven is available for download, but I do not trust them as safe, meaning: I suspect some malware may be downloaded to your computer along with the manual.
Therefore, I suggest you contact QVC Customer Service directly and ask about the availability of a manual. This the link to the QVC Customer Service contact information:
http://www.qvc.com/content/information/customer-service.htmlBest wishes.
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